It still wont connect. Can someone help me?

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It still wont connect. Can someone help me?

I've had windows 8 for a while now, and iTunes is now getting on my nerves... Every time I go to plug in my iPhone 4s, iTunes tells me I need to have the 64 bit version installed. I've un-installed it and re-installed it countless times, deleted everything from app data, and roaming about apple, clean installed it, reset the driver, diverted the driver to the 64 version of the driver in the x86 files. I'm about to blow my computer up... Please help! D:

~Riaukai

iPhone 4S, iOS 7.1.1

Posted on May 31, 2014 10:12 PM

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Answer 1

judysings

Community Specialist

Jun 3, 2014 11:58 AM in response to Riaukai

Hi Riaukai,

Welcome to the Support Communities! It sounds like you may have tried some, but not all of the steps listed in this article to resolve your issue. Try following these troubleshooting steps in the order given:

Issues installing iTunes or QuickTime for Windows

http://support.apple.com/kb/ht1926

iOS: Device not recognized in iTunes for Windows

http://support.apple.com/kb/TS1538

I hope this information helps ....

- Judy

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Answer 2

Riaukai Author

Level 1

0 points

Jun 28, 2014 6:48 PM in response to judysings

It has not helped. I'm still fighting with my machine. even if i clean install everything, download the x64 bit version, and connect my iPhone 4s, a dialog box will pop up and tell me that I need the x64 bit version, when it's clearly the only version i've installed....

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Answer 3

judysings

Community Specialist

Jul 10, 2014 12:57 PM in response to Riaukai

Hi Riaukai,

Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action

- Judy

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