LUX APPLE ITUNES STORE-EUR

URGENT - I can read on my bank statement:

LUX APPLE ITUNES STORE-EUR

with debits everyday where as i never used Itunes!!!

MacBook Air

Posted on Jun 1, 2014 3:03 AM

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6 replies

Jun 2, 2014 10:37 AM in response to stanislas_360

Fraudulent charges are a matter handled by the credit card company or the agency handling the money transfer, not Apple. You need to contact your credit card company or bank. In the meantime, change the password to your account. I personally would also not leave credit card information in any online account and enter it each time you make a purchase (helps keep down on purchases too).


By the way, you cannot "close" an iTunes account, and it would serve no purpose in this case.

Jun 2, 2014 1:25 PM in response to stanislas_360

Yes, and those thousands and thousands of users all need to report fraud to their bank or credit card company. The company then works with the retailer about the issue, as long as you don't wait too long and your chances of getting the charges canceled decrease.


Since you have obviouly used a web search to find out something about this, have you actually read any of the posts? Read this and you will see that people work firsthand through their credit card companies about the fraud. In a few cases they contacted iTunes Customer Service but they are not the ones to deal with it, though they have in a few cases at their option.


https://discussions.apple.com/thread/3527153?answerId=17247342022#17247342022


If you don't report the fraud the scammers will get away with it because as far as Apple can tell it is legitimate purchases using a valid card.


By the way, the only people reading this are other users like you, not Apple. There's already a "My iTunes account has been hacked" topic with a thousand posts over the past couple of years so please don't start another one. 🙂

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