AEunson

Level 1 (0 points)

Q: Touch ID does not recognise fingerprint

and phone does not accept any inputs e.g., to use PIN or turn off using the power button. iPhone 5S / IOS 7.1.1

Aperture 3, Mac OS X (10.6.7), New Mac user

Posted on Jun 1, 2014 4:13 AM

I have this question too

Q: Touch ID does not recognise fingerprint

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Helpful answers

by Nubz N.,Helpful

Nubz N. Jun 3, 2014 6:47 AM in response to AEunson
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Jun 3, 2014 6:47 AM in response to AEunson

Hi AEunson,

There are some specific troubleshooting steps for specific issues.

iPhone 5s: Using Touch ID
http://support.apple.com/kb/HT5883

Has a section on "Resolving issues with Touch ID"

For touchscreen issues there's

iPhone, iPad, iPod touch: Troubleshooting touchscreen response
http://support.apple.com/kb/ts1827

But if you Phone is totally unresponsive, you might want to check out

iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802

Best Regards,
Nubz
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