Touch ID does not recognise fingerprint

Question

Level 1

6 points

and phone does not accept any inputs e.g., to use PIN or turn off using the power button. iPhone 5S / IOS 7.1.1

Aperture 3, Mac OS X (10.6.7), New Mac user

Posted on Jun 1, 2014 4:13 AM

Reply

Answer 1

Community Moderator

Hi AEunson,

There are some specific troubleshooting steps for specific issues.

Has a section on "Resolving issues with Touch ID"

For touchscreen issues there's

But if you Phone is totally unresponsive, you might want to check out

Best Regards,

Nubz

Reply