upon logon I get message (An unknown error occurred. I tunes could not connect to the itunes store (-3212)

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upon logon I get message (An unknown error occurred. I tunes could not connect to the itunes store (-3212)

I get the error message "Itunes could not connect to the itunes store. An unknown error occurred (-3212) I have deleted all apple/itunes files and reinstalled the new version of itunes. Still get the same message.

Windows 7

Posted on Jun 1, 2014 7:45 AM

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Answer 1

matt00

Level 5

4,041 points

Jun 3, 2014 7:56 AM in response to GaryScar

Hey GaryScar,

Thanks for the question. I understand you are experiencing issues with connecting to the iTunes Store. The following articles may help to resolve your issue:

Can't connect to the iTunes Store

http://support.apple.com/kb/TS1368

iTunes: Advanced iTunes Store troubleshooting

http://support.apple.com/kb/TS3297

"Error 3000" through "3999"

Alerts with codes in the 3000 range generally mean that iTunes cannot contact the gs.apple.com server on ports 80 or 443. This may be because out-of-date or incorrectly configured security or firewall software is interfering, or due to your Internet proxy settings. If you are using a proxy, try removing the proxy settings, or using a known-good network. If that does not resolve the issue, follow iTunes for Windows: Troubleshooting security software issues.

Thanks,

Matt M.

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