Hampp
Level 1 (0 points)

Q: Hello, When I start my Macbook Pro ´13 2013, the grey screen with the apple appears and loads but then it "falls asleep" and when i press a key the mac wakes up but there is a black screen with the cursor. I have researched a lot but cant find a solution.

Hello, When I start my Macbook Pro ´13 2013, the grey screen with the apple appears and loads but then it "falls asleep" and when i press a key the mac wakes up but there is a black screen with the cursor. I have researched a lot but cant find a solution.

 

Things I´ve tried:

Safe mode

Verify Disks- But the hard disk appears to be fine

Resetting SMC

 

Im just really scared of losing my stuff...

 

Any ideas?

MacBook Pro

Posted on Jun 1, 2014 2:17 PM

by Kappy,Solvedanswer
Kappy Kappy
Level 10 (271,850 points)
Desktops
A:

You may need to erase the drive and reinstall OS X assuming the drive is OK.

 

Install or Reinstall Mavericks or Mountain Lion from Scratch

 

Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.

 

OS X Mavericks- Erase and reinstall OS X

OS X Mountain Lion- Erase and reinstall OS X

OS X Lion- Erase and reinstall Mac OS X

 

Note: You will need an active Internet connection. I suggest using Ethernet if possible

            because it is three times faster than wireless.

Posted on Jun 1, 2014 4:59 PM

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Hampp

Q: Hello, When I start my Macbook Pro ´13 2013, the grey screen with the apple appears and loads but then it "falls asleep" and ... more

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  • by Linc Davis,

    Linc Davis Linc Davis Jun 1, 2014 5:09 PM in response to Hampp
    Level 10 (208,037 points)
    Applications
    Jun 1, 2014 5:09 PM in response to Hampp

    Have you backed up your data?

  • by Hampp,

    Hampp Hampp Jun 1, 2014 5:14 PM in response to Linc Davis
    Level 1 (0 points)
    Jun 1, 2014 5:14 PM in response to Linc Davis

    not recently... hate myself for not doing it on regular basis now...

    but heard i could recover some files using Target Disk Mode if i have another Mac lying around

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Jun 1, 2014 6:49 PM in response to Hampp
    Level 10 (208,037 points)
    Applications
    Jun 1, 2014 6:49 PM in response to Hampp

    There are several ways to back up a Mac that is not fully functional. You need an external hard drive to hold the backup data.

    1. Start up from the Recovery partition, from Internet Recovery, or from a local Time Machine backup volume (option key at startup.) Launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.

    2. If Method 1 fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.

    3. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.

    4. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.

  • by Hampp,

    Hampp Hampp Jun 2, 2014 2:28 AM in response to Linc Davis
    Level 1 (0 points)
    Jun 2, 2014 2:28 AM in response to Linc Davis

    I will be able to try out no.3 later, ill post an update here later on how it went!

  • by Hampp,

    Hampp Hampp Jun 2, 2014 12:38 PM in response to Hampp
    Level 1 (0 points)
    Jun 2, 2014 12:38 PM in response to Hampp

    All right, I managed to get all my stuff using Target Disk mode with another Mac, and after that i did a reinstallation of Mavericks and erased everything on the drive, and now my Mac works just fine! Thanks Linc Davis and Kappy

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