Zach Z
Level 1 (0 points)

Q: Internet Connected - Not Loading Pages

Hello,

 

My computer will indicate it is connected to the internet but will suddenly begin acting as if it is no longer connected to the internet. Once this occurs I am unable to load any pages or execute any other internet related functions. The network preferences page indicates that I am connected to the internet when this occurs.

 

At the same time, my phone, which is connected to the same network, still functions normally and is able to load pages normally.

 

I am then able to resolve this issue by restarting my computer. Ideally I'm looking for a proactive solution so that I don't have to restart my computer a couple of times each day.

 

Thanks,

 

Zach

MacBook Pro (13-inch Mid 2012), OS X Mavericks (10.9.3)

Posted on Jun 1, 2014 5:47 PM

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Zach Z

Q: Internet Connected - Not Loading Pages

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  • by pedro d,

    pedro d pedro d Jun 4, 2014 6:37 AM in response to Zach Z
    Community Specialists
    Jun 4, 2014 6:37 AM in response to Zach Z

    Hello there, Zach.

     

    The following Knowledge Base article proves to be a great resource for troubleshooting Wi-Fi issues:

     

    Wi-Fi: How to troubleshoot Wi-Fi connectivity

    http://support.apple.com/kb/HT4628

     

    In addition to the OS appropriate recommendations, this section may also prove useful:

    Symptom: The network connection drops unexpectedly

    • Your Mac may not not stay connected to your Wi-Fi network reliably.
    • Your Mac may stop accessing the Internet during use.

    Solution

    Use these steps if your computer disconnects from its Wi-Fi network unexpectedly.

    1. Check your range to the Wi-Fi router and reduce the effect of interference.If your computer is too far from your Wi-Fi router or your environment has too much Wi-Fi interference, then your computer may not detect the Wi-Fi network properly. The easiest way to check for range limits with your Wi-Fi network is to move your computer or your Wi-Fi router closer together and make sure that there are no obstructions (such as walls, cabinets, and so forth) between the router and your computer.See Potential sources of wireless interference for more information about interference and solutions.
    2. Try connecting to a different Wi-Fi network. If your computer works fine when connected to a different Wi-Fi network, then the issue may be related to your network router or ISP. In that case, contact the manufacturer of your router or your ISP.

    These articles can also be helpful when you have Wi-Fi issues:

    If your symptom is not listed, or the above steps do not resolve the issue, search the Apple Support website  for the symptom you are seeing or contact AppleCare for more help.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro