Q: iTunes won't connect to iTunes Store

I have run the diagnostics and, I believe, checked everything that needs to be checked. I have disabled the Windows firewall. Still Error message 0x80090318. Whatever happened apparently happened about 19 November 2013, the last successful store access.

Any clues?

Windows 7

Posted on Jun 1, 2014 8:27 PM

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by brenden dv,

brenden dv Jun 4, 2014 1:34 PM in response to dbrobinson
Community Specialists

Jun 4, 2014 1:34 PM in response to dbrobinson

Hi dbrobinson,

If you are getting Error 0x80090318 and are unable to access the iTunes Store, you may find the troubleshooting steps outlined in the following article helpful:

Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123

Regards,
- Brenden
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