Q: help restoring phone back up?

I went to restore my phone back up that i never had a password for is there any way to get around it asking me because even though i never had a password its asking for one

iPhone 4S, iOS 7.1.1

Posted on Jun 2, 2014 4:56 AM

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Q: help restoring phone back up?

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by brenden dv,

brenden dv Jun 4, 2014 2:31 PM in response to Jexsica
Community Specialists

Jun 4, 2014 2:31 PM in response to Jexsica

Hi Jexsica,

I apologize, I'm a bit unclear on the exact nature of your issue. If you are having issues restoring from an encrypted backup in iTunes, you may find the following article helpful:

iOS: Troubleshooting encrypted backups
http://support.apple.com/kb/TS5162

Regards,
- Brenden
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