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Jun 4, 2014 2:31 PM in response to Jexsicaby brenden dv,Hi Jexsica,
I apologize, I'm a bit unclear on the exact nature of your issue. If you are having issues restoring from an encrypted backup in iTunes, you may find the following article helpful:
iOS: Troubleshooting encrypted backups
http://support.apple.com/kb/TS5162
Regards,
- Brenden
