eowmp
Level 1 (0 points)

Q: malware

I got a malware called MacSave in my computer and keeps popping out crappy advertisement everytime I open a website. I tried to remove all the files or apps that could have been the origin of the problem but still is not working. Does anyone an idea about how to proceed? thank you very much!

MacBook Pro, Mac Os 10.8.4

Posted on Jun 2, 2014 5:30 AM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (208,037 points)
Applications
A:

You may have installed the "SaveKeeper" adware. To remove it, please take the steps below.

Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of the date it was posted, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment after a few days from now should look for more recent discussions or start a new one.

1. From the Safari menu bar, select

Safari ▹ Preferences... ▹ Extensions

Uninstall any extensions you don't know you need. If in doubt, uninstall all extensions, including any with the name "RightCoupon," "SaveKeep," or similar. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.

2. In the Applications folder, there may be an item with the name "SaveKeeper" or similar. Move it to the Trash and empty. If you get a warning that the item is in use, force it to quit, then try again.

Posted on Jun 2, 2014 6:32 AM

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eowmp

Q: malware

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  • Helpful answers

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 2, 2014 5:35 AM in response to eowmp
    Level 9 (52,769 points)
    Mac OS X
    Jun 2, 2014 5:35 AM in response to eowmp

    Look for solutions here:

     

    http://www.thesafemac.com

     

    Specifically look at the Adware Removal Tool.

     

    Ciao.

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Jun 2, 2014 6:32 AM in response to eowmp
    Level 10 (208,037 points)
    Applications
    Jun 2, 2014 6:32 AM in response to eowmp

    You may have installed the "SaveKeeper" adware. To remove it, please take the steps below.

    Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of the date it was posted, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment after a few days from now should look for more recent discussions or start a new one.

    1. From the Safari menu bar, select

    Safari ▹ Preferences... ▹ Extensions

    Uninstall any extensions you don't know you need. If in doubt, uninstall all extensions, including any with the name "RightCoupon," "SaveKeep," or similar. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.

    2. In the Applications folder, there may be an item with the name "SaveKeeper" or similar. Move it to the Trash and empty. If you get a warning that the item is in use, force it to quit, then try again.