Itunes freezes when I connect a device on a Macbook Pro

Question

Itunes freezes when I connect a device on a Macbook Pro

Macbook Pro Details:

Ver 10.9.3

13-inch, Late 2011

Procesador 2.8 GHz Intel Core i7

Memoria 16 GB 1333 MHz DDR3

Itunes Ver 11.2.2 (3)

Iphone 5 64 MB ver 7.1.1

IPAD 2 64 MB ver 7.1.1

Hi, my problem is that suddenly since last week my Itunes freezes every time I try to connect my IPAD or my IPHONE it was working great but now I have this problem. I lready completely remove Itunes and I already re-installed ver 11.2 and 11.2.1 but the problem is the same. I already tried to connect my devices to other compurer (I have an IMac) and both devices were recognized without problems. I also restored my IPHONE to default settings but after that the problem is the sameone. I would like to say that my devices are being recongnized wihout problems by my Macbook Pro, it also oppens automatically Iphoto and I can get the pictures from my two devices so I know that it is not a problem with my Macbook or the USB ports.

Pleeeeease, I will run a Marathon next July and I need to sync my music and my playlists.

iPhone 5, iOS 7.1.1

Posted on Jun 2, 2014 9:49 AM

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Answer 1

Best reply

Linc Davis

Level 10

209,547 points

Jun 2, 2014 12:49 PM in response to Gerardoolivares1

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

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Answer 2

Jun 3, 2014 9:30 AM in response to Linc Davis

Thank you Linc, I connected my device and one of the log messages I got were these:

03/06/14 11:25:16.587 AppleMobileDeviceHelper[16229]: [0x10020c5d0] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

03/06/14 11:25:16.739 com.apple.launchd.peruser.501[224]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 10 seconds

03/06/14 11:25:16.841 iCalExternalSync[17825]: [0x7ffa1840f9a0] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

03/06/14 11:25:26.763 SyncServer[17902]: [0x7fdb90e06690] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 54451720192 bytes free in gerardoolivares.

03/06/14 11:25:26.764 com.apple.launchd.peruser.501[224]: (com.apple.syncservices.SyncServer[17902]) Exited with code: 1

I would like to tell you that yesteday I forgot to unplug my device (IPHONE) and after 1 hour and a half it was detected by itunes so today I tryied connecting my other device (IPAD) and again after about 1 1/2 hours it was detectec, I connected my (IPHONE) again and it took the same time to be detected.

Thank you very much in advance.

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Answer 3

Jun 3, 2014 9:37 AM in response to Gerardoolivares1

I kept watching the console and as you can see the messages after 10 minutes are the same:

03/06/14 11:34:55.355 AppleMobileDeviceHelper[16229]: [0x10020c5d0] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

03/06/14 11:35:05.530 SyncServer[18059]: [0x7ffb28606650] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 54447067136 bytes free in gerardoolivares.

I will be waiting for itunes to respond in order to get the message from the console and I will paste it.

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Answer 4

Linc Davis

Level 10

209,547 points

Jun 3, 2014 9:38 AM in response to Gerardoolivares1

Back up all data.

Triple-click anywhere in the line below on this page to select it:

~/Library/Application Support/SyncServices

Right-click or control-click the line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

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Answer 5

Jun 3, 2014 9:43 AM in response to Gerardoolivares1

I forced Itunes to exit and I opened it again and I get this:

03/06/14 11:38:29.910 iTunes[18104]: Entered:_AMMuxedVersion2DeviceConnected, mux-device:44

03/06/14 11:38:29.913 iTunes[18104]: tid:1203 - unable to query device capabilities

03/06/14 11:38:29.945 mDNSResponder[41]: ERROR: handle_resolve_request bad interfaceIndex 1

03/06/14 11:38:29.949 mDNSResponder[41]: ERROR: handle_resolve_request bad interfaceIndex 2

03/06/14 11:38:29.953 mDNSResponder[41]: ERROR: handle_resolve_request bad interfaceIndex 3

03/06/14 11:38:29.957 mDNSResponder[41]: ERROR: handle_resolve_request bad interfaceIndex 4

03/06/14 11:38:29.962 mDNSResponder[41]: ERROR: handle_resolve_request bad interfaceIndex 6

03/06/14 11:38:29.966 mDNSResponder[41]: ERROR: handle_resolve_request bad interfaceIndex 7

03/06/14 11:38:29.970 mDNSResponder[41]: ERROR: handle_resolve_request bad interfaceIndex 8

03/06/14 11:38:29.974 mDNSResponder[41]: ERROR: handle_resolve_request bad interfaceIndex 9

03/06/14 11:38:29.978 mDNSResponder[41]: ERROR: handle_resolve_request bad interfaceIndex 11

03/06/14 11:38:29.983 mDNSResponder[41]: ERROR: handle_resolve_request bad interfaceIndex 12

03/06/14 11:38:29.987 mDNSResponder[41]: ERROR: handle_resolve_request bad interfaceIndex 13

03/06/14 11:38:29.991 mDNSResponder[41]: ERROR: handle_resolve_request bad interfaceIndex 14

03/06/14 11:38:29.995 mDNSResponder[41]: ERROR: handle_resolve_request bad interfaceIndex 15

03/06/14 11:38:29.999 mDNSResponder[41]: ERROR: handle_resolve_request bad interfaceIndex 16

03/06/14 11:38:30.003 mDNSResponder[41]: ERROR: handle_resolve_request bad interfaceIndex 17

03/06/14 11:38:30.007 mDNSResponder[41]: ERROR: handle_resolve_request bad interfaceIndex 18

03/06/14 11:38:30.012 mDNSResponder[41]: ERROR: handle_resolve_request bad interfaceIndex 19

03/06/14 11:38:30.016 mDNSResponder[41]: ERROR: handle_resolve_request bad interfaceIndex 20

03/06/14 11:38:30.021 mDNSResponder[41]: ERROR: handle_resolve_request bad interfaceIndex 21

03/06/14 11:38:30.025 mDNSResponder[41]: ERROR: handle_resolve_request bad interfaceIndex 22

03/06/14 11:38:30.030 mDNSResponder[41]: ERROR: handle_resolve_request bad interfaceIndex 23

03/06/14 11:38:30.034 mDNSResponder[41]: ERROR: handle_resolve_request bad interfaceIndex 24

03/06/14 11:38:30.274 mDNSResponderHelper[18107]: do_mDNSSendWakeupPacket write failed Device not configured

03/06/14 11:38:33.589 com.apple.SecurityServer[14]: Session 100047 created

03/06/14 11:38:36.209 SyncServer[18111]: [0x7fc9b3e06570] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 54445912064 bytes free in gerardoolivares.

03/06/14 11:38:36.210 com.apple.launchd.peruser.501[224]: (com.apple.syncservices.SyncServer[18111]) Exited with code: 1

03/06/14 11:38:38.210 login[18112]: USER_PROCESS: 18112 ttys000

03/06/14 11:38:40.547 login[18112]: DEAD_PROCESS: 18112 ttys000

And the messages appear every 2 to 5 secconds, the Itunes process status at the Activity Monitor.

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Answer 6

Jun 3, 2014 9:49 AM in response to Linc Davis

Wooow, you're great Linc after your workarround it is working fine, I really apretitate your help, thank you very much.

Do I have to do something else?.

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Answer 7

Linc Davis

Level 10

209,547 points

Jun 3, 2014 10:02 AM in response to Gerardoolivares1

Do I have to do something else?

No.

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Answer 8

Jun 3, 2014 10:24 AM in response to Linc Davis

Thank you very much Linc, I really apretiate your help.

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Answer 9

Jun 6, 2014 12:08 PM in response to Gerardoolivares1

I would like to thank you both, this has solved an issue that I had. Finally fixed after 4 days of messing around trying to fix my mac.

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Answer 10

Jun 12, 2014 11:55 AM in response to Linc Davis

Hi Linc, I am having the same issue as above and seeing the same error message, but I do not have a SyncServices folder under ~/Library/App Support. I do have a folder by that name in ~/System/Library/. Any suggestions for me? Thanks much

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Answer 11

Jun 29, 2014 4:23 PM in response to Linc Davis

Thank you -- this worked for me after hours and hours of following other misguided advice.

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Answer 12

esme7

Level 1

0 points

Jun 29, 2014 8:21 PM in response to Linc Davis

I'm running iTunes 11.2.2, OS X Mavericks. My iTunes freezes every time I plug in an iPad or iPhone, too, but I can't use this fix you suggested because I don't have a Sync Services folder anywhere on my computer. If I leave the device plugged in and don't force-quit iTunes, it'll unfreeze after half an hour or so to tell me that syncing can't be enabled. Is there anything else that might work to fix this problem?

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