hockey17jp
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Q: iPhone 5s won't turn on after updating iOS 7.1.1?

I finally decided to update my iPhone 5s to 7.1.1 today, and now my iPhone is completely irresponsive. At first the iPhone had the "preparing update" screen up, so I figured I'd play some video games as I waited. After about 10-15 minutes I checked my phone again and it wouldn't turn on. I tried pressing and holding both the home button and the power button, but the screen remained dark and non responsive. I then plugged it into my wall charger, only to get the same black screen. This is the first time I've updated iOS on my iPhone as it is relatively new, but from what I can remember with my iPod Touch 5 it did not shut the entire system down when I updated it.

 

Should I be concerned or is this normal for updating? If not what should I do?

iPhone 5s, iOS 7.1.1

Posted on Jun 2, 2014 11:16 AM

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hockey17jp

Q: iPhone 5s won't turn on after updating iOS 7.1.1?

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  • by Jason L,

    Jason L Jason L Jun 4, 2014 2:06 PM in response to hockey17jp
    Community Specialists
    Jun 4, 2014 2:06 PM in response to hockey17jp

    Hi hockey17jp,

     

    It sounds like there may have been an issue restoring the iPhone. Take a look at the article linked below and try to restore the iPhone again, but from recovery mode this time.

     

    If you can't update or restore your iOS device

    http://support.apple.com/kb/ht1808

     

     

    You might need to use recovery mode if:

    • You can't update or restore because iTunes doesn't recognize your device or says it's "in recovery mode".
    • The Apple logo remains onscreen for several minutes with no progress bar.
    • The Connect to iTunes screen appears.

    See what to do if the progress bar remains onscreen for several minutes

    Use recovery mode

    Recovery mode erases your device and restores it, which should resolve the issue. If you previously synced with iTunes or iCloud, you may be able to restore from your backup after recovery.

    1. Turn off your device. If you can't turn it off, press and hold the Sleep/Wake and Home buttons at the same time and wait a few seconds for it to turn off.
    2. Plug the device's USB cable into your computer only.
    3. Hold down the device's Home button as you connect the USB cable to it.
    4. When you see the Connect to iTunes screen, release the Home button. If you don't see this screen, try steps 1 through 3 one more time.
      HT1808--connect_to_itunes-001-en.pngiTunes should open and display a message such as: "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."
    5. Use iTunes to restore your device.

    If you don't see your device in iTunes, follow these steps for Mac or these for Windows.

    Additional Information

    If you started your device in recovery mode by mistake, restart it to exit recovery mode. Or you can just wait—after 15 minutes the device will exit recovery mode by itself.

     

     

    -Jason