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Hello, I am using a Windows 7 computer, but test my websites on all different browsers. I cannot open any pdfs that are linked in a site using Safari. I get the message "missing plug-in" which then takes me to Adobe Acrobat. but I have the up to date software.
Can anyone tell me what the issue is? I have Adobe 11.0.06 and Safari 5.1.7.
Thank you. Client is annoyed, he uses a mac and can't open it and assumes it is my fault.
FYI > Apple dropped support for Safari for Windows > Apple apparently kills Windows PC support in Safari
But for Apple / Safari PDF isssues...
Open a Finder window then from the menu bar click Go > Go to Folder
Type or copy paste the following:
/Library/Internet Plug-Ins
Click Go.
If you see the: AdobePDFViewer plugin in the Internet Plug-Ins folder, move it to the trash.
Quit and relaunch Safari to test.
Thanks for your reply Carolyn, unfortunately it didn't help me. I didn't have that AdobePDFViewer plugin. (and you were likely giving me help if I had an apple machine?)
Trouble is, the client who has a mac, can't see the pdf either! (although they haven't replied on what browser they use). Thanks for the heads up on Safari for Windows.
You have an example page, that we can see ?.
Sure, I can view the pdf in http://netaj-inc.com/contact/. Go to the bottom of the page and there is a link to the pdf. If you are in IE or Firefox, you can open the pdf but not in a new browser window like you used to. In safari, I get a missing plug-in message. Can't view it at all.
Thanks!
I can't speak to the problem on Windows, but on a Mac here, that file opens normally.
If your client can't see it, that's often due to using the Adobe Reader PDF plug-in rather than the built-in PDF support of Safari, or sometimes, the plug-in settings in Safari - Preferences - Security.
Thanks Andy, The client also maintains that it won't open in his Internet Explorer. It does for me, but just not in a browser window.
I'll take a look at those settings in Safari on my Windows version and see if that can help with my own viewing. I really only use Safari to see how it should look on a Mac.
It opens in a new tab/window here, as the link is set to do.
Maybe I've done something strange to my own computer! I can't figure out why it wants to open them instead.
Thanks for your time, I appreciate it.
Presumably, yours does that for other PDFs too ?
Yes, but only recently. Client claims that they don't open at all though. Can't help him if his computer is doing something strange.
pdfs won't open - missing plug-in message
