my iphone works but the screen is black

my iphon is works but the screen is black

iPhone 4S, iOS 7.1.1

Posted on Jun 2, 2014 3:11 PM

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2 replies

Jun 4, 2014 2:02 PM in response to terryrbirch

Hi terryrbirch,


Welcome to the Support Communities! The article below will help you troubleshoot the issue you are having with your iPhone only showing a black screen:


iPhone: Hardware troubleshooting

http://support.apple.com/kb/TS2802


See the section entitled "Display has no backlight or dark screen" for some troubleshooting steps.


I hope this information helps ....



- Judy

Nov 5, 2015 12:52 PM in response to terryrbirch

If your iPhone 4 screen goes black but still working

1.Press home button and power button for 10-15 seconds and release.

(you will see an apple logo)

2.Connect your iPhone to iTunes

(go to restore iPhone)

*If you have find my iPhone on or if you do not know password it works

3.Go through process and restore your phone.

(it will take you like 1 hour to restore you iPhone)

4.If you want a latest IOS version you can install it there

After that you will get a new fresh iPhone

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my iphone works but the screen is black

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