terryrbirch
Level 1 (0 points)

Q: my iphone works but the screen is black

my iphon is works but the screen is black

iPhone 4S, iOS 7.1.1

Posted on Jun 2, 2014 3:11 PM

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terryrbirch

Q: my iphone works but the screen is black

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  • by judysings,

    judysings judysings Jun 4, 2014 2:02 PM in response to terryrbirch
    Community Specialists
    Jun 4, 2014 2:02 PM in response to terryrbirch

    Hi terryrbirch,

     

    Welcome to the Support Communities!  The article below will help you troubleshoot the issue you are having with your iPhone only showing a black screen:

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

    See the section entitled "Display has no backlight or dark screen" for some troubleshooting steps.

     

    I hope this information helps ....

     

     

    - Judy

  • by rishikeshadh,

    rishikeshadh rishikeshadh Nov 5, 2015 12:52 PM in response to terryrbirch
    Level 1 (0 points)
    Nov 5, 2015 12:52 PM in response to terryrbirch

    If your iPhone 4 screen goes black but still working 


    1.Press home button and power button for 10-15 seconds and release.

      (you will see an apple logo)

    2.Connect your iPhone to iTunes

    (go to restore iPhone)

    *If you have find my iPhone on or if you do not know password it works

    3.Go through process and restore your phone.

    (it will take you like 1 hour to restore you iPhone)

    4.If you want a latest IOS version you can install it there

    After that you will get a new fresh iPhone