Emilemny
Level 1 (0 points)

Q: I reset my iPhone 5s yesterday because my fingerprint bottom is not working. It says that failed every time I was trying to put my print... Now that I reset my phone the fingerprint pass code do not appear in the setting.

I reset my iPhone 5s yesterday because my fingerprint bottom is not working. It says that failed every time I was trying to put my print... Now that I reset my phone the fingerprint pass code do not appear in the setting.

iPhone 5s, iOS 7.1.1

Posted on Jun 3, 2014 5:24 AM

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Emilemny

Q: I reset my iPhone 5s yesterday because my fingerprint bottom is not working. It says that failed every time I was trying to put my ... more

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  • by Jason L,

    Jason L Jason L Jun 5, 2014 11:48 AM in response to Emilemny
    Community Specialists
    Jun 5, 2014 11:48 AM in response to Emilemny

    Hi Emilemny,

     

    Welcome to Apple Support Communities.

     

    The TouchID settings will not be available until you create a passcode, see the article linked below for more information.

     

    iPhone 5s: Using Touch ID

    http://support.apple.com/kb/HT5883

    You can set up Touch ID in iOS Setup Assistant or by tapping Settings > Touch ID & Passcode. To set up Touch ID, you must first set a passcode. Touch ID is designed to minimize the input of your passcode, but you need a passcode for additional security validation, such as enrolling new fingerprints.

     

    -Jason