3 Replies Latest reply: Jun 3, 2014 4:59 PM by tbirdvet
Paul Kahn Level 1 Level 1 (0 points)

Have anyone who has problem to print or scan or whatever via HP PhotoSmart?

 

I had NO problem when using older version - Snow Leopard.  Now I can't able to do anything when upgrading to Maverick.  Can't find a new driver for HP PhotoSmart. 

 

Plese advise!


Mac OS X (10.7.5)
  • Carolyn Samit Level 10 Level 10 (95,975 points)

    If you can't locate a driver, for scanning try using the Image Capture app in your Applications folder.

     

    Launch Image Capture.

     

    Connect the scanner to your Mac whether Wi-Fi or USB.

     

    Click the very small black box bottom left side of the Image Capture window.

     

    You'll see this pop up menu:   Connecting this (device) opens:

     

    You can select a default app to scan (Image Capture) and select a folder from the Import To pop up menu on the right to save scanned files to.

     

    If you need help with the Image Capture software, click Help from the Image Capture menu bar.

       < help with Image Capture software

     

     

    And see if your HP model is listed for printing here > OS X: Printer and scanner software available for download

     

    And you could try a reset >  OS X Mavericks: Reset the printing system

  • Paul Kahn Level 1 Level 1 (0 points)

    I forgot to add this...  For some reason, this machine can't communicate / ping to that printer.  I have another older mac device, can communicate.

     

    Which one should we blame - Maverick or HP? 

  • tbirdvet Level 4 Level 4 (2,320 points)

    Go to the HP support site.  Check for printer drivers that support Mavericks.  Your printer may not be fully supported by HP for Mavericks.