Word doc file conversion error - virus or OS?

I have word documents made on the Mac and have only existed on the Mac. When double clicked, some of them will not open anymore. Office prompts to convert the file but no matter what format chosen, the converted file is no good.


This issue doesn't seem to effect all word docs. Seems like there was an Mac OS update or something that may have caused issue. The system has Parallels running XP and it was thought that might have allowed a virus or caused some corruption. (The virtual PC never had e-mail setup or Office installed.) Moving the files to another Mac provides the same results. So the files themselves seemed to have changed or it's something in the OS.


Only difference I have noticed between the two files are, the files that don't open have a file extension and the files that do open have none. The ones with no file extension I think are a legacy from an older OS version that was not as strict on having them. Adding and then removing a file extension does nothing, the OS still sees those files as Word docs.


Removing the file extension on a file that has one, does not change convert file prompt. In fact it just makes the file loose it application type so the OS doesn't know what type of file it is.


All of this was happening using Office 2008 (Word 12.3.6) so today I bought Office 2011 today to see if the issue could be resolve and got the same results.


I have read many threads on Word conversion issues but none like this one or that doesn't involve a PC. Anybody have thought or seem this? Maybe there is a work around I'm missing?


Thanks for your time.

iMac, Mac OS X (10.7.5)

Posted on Jun 3, 2014 3:17 PM

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12 replies

Jun 4, 2014 6:25 AM in response to a brody

No, XP's security is not the issue. It was just suspected as to causing the issue on the Mac.


However Microsoft is the common thread in this story. Could their old flawed OS, running in Parallels, have allowed a viral infection or corruption of their own file format on the Mac partition?


The Word docs with the issue have only existed on the same Mac as the virtual XP PC. The virtual machine was only needed to run a proprietary PC program and was not used for email or web browsing. Users did those activities on the Mac only.


However a web browsing session in XP could have downloaded something. Or is it possible an .exe or other file delivered to the Mail.app could have been run in the XP enviroment running concurrently and then corrupted the word docs on the Mac?

Jun 4, 2014 7:12 AM in response to DRMbiz

There is absolutely no chance that your XP system in Parallels could have damaged Word docs on your Mac, no matter how badly infected that XP system might be.


If these are all very old Word files that haven't been opened in a very long time, it's possible they are simply no longer compatible with recent versions of Word. I had some very old Word documents at one point, created in pre-OS X days, that couldn't be opened by modern versions of Word. It's been a number of years now, so I don't remember how I opened them... perhaps OpenOffice or something like that? I no longer even have a copy of Microsoft Office.


This is probably something you'll get better results asking about on the Office for Mac forums.


Alternately, if these aren't really old files, it's possible these files are simply corrupt. Do you have Time Machine backups? If so, try restoring older versions of those files and see if you can open those.

Jun 4, 2014 8:31 AM in response to thomas_r.

Thank you about your XP answer. That makes sense. I would think that would be a major flaw in the Parallels product.


That leaves OS versions possibly. All these word docs were created in Office 2008 after the company got the Macs and made the switch. The only things that really changed over that time was OS upgrades and MS Office updates.


The issue only came to known last year. Inital research and current have found nothing to act on. Other issues I've read involve going between platforms and that's just not the case here. We threw the PCs out after the move.


This issue effects many files throughout our client file folders, the only differences being as I noted. Attach two JPEGs showing a good (no extension) and bad (has file extension) file info.


User uploaded fileUser uploaded file

Jun 4, 2014 8:43 AM in response to DRMbiz

The ones with no file extension I think are a legacy from an older OS version that was not as strict on having them.

Nothing to do with strict naming conventions. OS 9 and earlier kept track of what file belonged to what app by the hidden Type and Creator code held in each file's resource fork. There were no file extensions. While Apple dropped all Type and Creator code use starting in Snow Leopard (and third party vendors aren't supposed to use them either), OS X can still read them to try and figure out what app an older file should be opened in.


Office 2011 may be having trouble opening the files with a file extension if they were created in Microsoft Works. Nobody knows why MS ever created these two incompatible standards, but they did. A Word file created in Works generally will not open in Office. Not even in Windows.

Jun 4, 2014 9:42 AM in response to DRMbiz

If these files were created in Word 2008 or later, they should be openable.


I'm a bit surprised that the files with no extension are opening fine while the ones with an extension are not. I would have expected the other way around. Note that ALL these files should have an extension at this point, even if it is hidden. The ones that don't have one need to have an appropriate extension added.


One possibility... might these files be the newer .docx files, rather than .doc? There is a big difference between those two file formats, and if Word is making assumptions based on the extension, it's possible that it's getting hung up on the fact that the file format doesn't match the .doc extension. I believe that .docx was the default format used by Word 2008 and newer, so I would think that they are probably .docx files... in which case, a simple extension change might be all that's needed.

Jun 10, 2014 7:39 AM in response to DRMbiz

I'm going to conclude that these files must have started their lives on the PC. After the move and switching to Mac, when a new client would come in, the users would duplicate an existing letter or form, change the contents and then "save as" into a new client folder. These files were usable with no issues until a Microsoft Office update, or maybe a Lion update, in late 2013 made the word docs with a native "PC-ness" unusable.


It just seems that if there is nothing "virus like" that could have crept around infecting hundreds of random word files, then something must of have changed in the OS or Word.


Thank you for your time!

Jun 10, 2014 8:08 AM in response to DRMbiz

Good thought, but incorrect. I have dozens of old Word documents created in Word for MS-DOS, and later Word for Windows. All open without issue in Office 2011 for Mac.


Still couldn't tell you why they won't open, though. If you feel there's no issue with personal data being seen by others, send me any one document that won't open to:


retoucher at jklstudios dot com


I'd just like to see what's going on, if possible.

Jun 10, 2014 10:32 AM in response to Kurt Lang

The one you sent is all binary data, which if you drop it into TextEdit to try and find any kind of clear text, all you get is a lot of apparent garbage like this:


†èJ m—ÈÇyít◊Hw[i∑n TÉ;?Ô8flu#”÷‰®áÜ3±ˇ˚ò∏uÇÒ !π∂3 ˇΩËÑ^!¥ZÔ*


Don't know what happened to these files, but they are definitely not Word documents anymore.


Do you still have access to the Windows files they were originally from? If so, I'd try to access them there and see if you can save them out again.

These files were usable with no issues until a Microsoft Office update, or maybe a Lion update, in late 2013 made the word docs with a native "PC-ness" unusable.

I can't think of any update that would cause such a drastic change to your files, but something clearly did if they were working before.

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Word doc file conversion error - virus or OS?

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