virgin moble hotspot connectivity problems

Question

Level 2

249 points

virgin moble hotspot connectivity problems

I'm wondering if anyone else has had this problem.

I just got an Overdrive Pro and connceted it using Virgin Moble monthly plan. All of my other devices connect fine - an old first gen Mac Book pro, a 2010 Mac Mini, my iPhone, but my iPad Air is having problems.

It takes a long time for it to show that its connected, and once it shows that its connected it still won't actully connect to the internet. All of the IP info looks right in settings, and I hbut when I go to a browser it says "you are not connected to the internet". Occasionally it will connect for a minute or two when it first registers, but then it cuts out. It still says I'm connected though in settings and on the device.

Virgin says it must be an iPad issue since it connects to everything else correctly.

Thanks for any help!

Posted on Jun 3, 2014 5:07 PM

Reply

Answer 1

jeffd55

Community Specialist

Jun 6, 2014 7:48 AM in response to jhw1

Hello jhw1,

Thank you for contacting Apple Support Communities.

You can use the following articles to troubleshoot your Wi-Fi connection:

iOS: Troubleshooting Wi-Fi networks and connections

http://support.apple.com/kb/TS1398

iOS: Troubleshooting Personal Hotspot

http://support.apple.com/kb/TS2756

For the last article, the first section relates to an iOS device as the hotspot, so isn't applicable, but the rest of the article relates to the device connecting to the hot spot.

Regards,

Jeff D.

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Answer 2

jhw1 Author

Level 2

249 points

Jun 6, 2014 8:40 AM in response to jeffd55

HI Jeff thanks. I tried many of the things in the articles you posted (though not a full restore) but still no dice.

I think I figured it out last night after widening my Google search and was going to post the results this morning.

This post helped the most:

https://community.sprint.com/baw/message/324360

I set my security to WPA2 and the Basic Rate to 802.11g only

Now the iPad seems to connect to the Overdrive and also actually load web pages.

This article was also helpful:

http://support.apple.com/kb/TS3304

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Answer 3

jeffd55

Community Specialist

Jun 6, 2014 9:02 AM in response to jhw1

jhw1,

Glad to hear that you were able to get it resolved. Thanks for the feedback. I looked at TS3304 also, but went with the other two because it was an older article and I thought it might not be as relevant.

Regards,

Jeff D.

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