Help! Safari keeps telling me my Mac has a virus and now the back button won't work. Do I really have a virus and what should I do to fix the problem?

Omg I responded

I thought it was a scam but I got so scared because I just bought my mac yesterday so I didn't want anything messing it up

I called the number but I got no response

Can someone tell me what to do please?

OK, so you saw the number on the Safari screen and you called it, but got no answer, right? Then you should be fine. As long as you did not provide access to your computer remotely, give anyone any personal information, or give anyone your credit card account number, you really haven't done anything that would allow access into your computer or your personal info.

All you need to do is Force Quit Safari, I would recommend clearing all Website Data as outlined in my original post above. Then, when you open Safari again, do so by holding down the Shift Key while opening it.

You may want to avoid visiting the website that you were looking at when this happened.

Cheers,

GB

Do not respond to that message. There are no known viruses on OSX systems. What you are seeing is a total scam.

Open Safari then go to Preferences>Privacy. Remove all Cookies and Website data. Set the Block Cookies option to Block 3rd Parties and Advertisers:

If needed, click on "Reset Safari" under the Safari menu:

Cheers,

GB

This is a scam! Do not respond in any way... do not try to call again, and do not visit the website. There is no virus involved, and your web browser will never legitimately tell you that you have a virus. (It may warn you that a site you are trying to visit is dangerous, but that's different.)

Quit Safari. Force-quit if necessary. Then hold down the shift key while re-opening Safari. This will prevent it from trying to reload that scam page.

This page appeared due to a malicious JavaScript, either on a malicious site or that was injected into a legit page by hackers. If you see it again, take note of the site you were visiting at the time and don't go back there.

That'll help but doesn't "fix" the issue either. Other measure probably need to be taken like mentioned regarding the cache and blocking of 3rd party, clearing cookies etc.

Faslane wrote:

Other measure probably need to be taken like mentioned regarding the cache and blocking of 3rd party, clearing cookies etc.

No, none of those measures need to be taken. They will not remove these fake virus alerts, nor will they prevent them in the future.

Safari won't let me open any page ,I keep getting warning virus detected ! Call 1 888 294 4213 , should I ? There is an Apple inc copyright on the page , what to do !MJ

Force quit Safari, then restart Safari while holding the shift key.

It is not from Apple. It is a scam attempt. Do not call the number nor provide any personal or financial information. Remote messages like that are always a scam attempt.