iphone shuts down panic.ips very difficult to restart using home and power buttons

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iphone shuts down panic.ips very difficult to restart using home and power buttons

My iPhone 5 is about 1-1/2 years old. Yesterday the phone shut down during a voice call and would not restart even when pressing and holding down the power buttons simultaneously for an extended period of time (+ 10 seconds). After about 30 minutes I tried the dual button reset and was able to get the phone to restart. I plugged it into my MacBook and got an error saying the phone was in recovery mode. Since the first shutdown event I have had 6 more shutdowns, I have been able to reset with varying amounts of wait time and attempts. This morning the phone was dead again, I reset and checked the diagnostic & usage data. There are 9 panic.ips crash logs beginning on 6-04-2014 at 4:44pm.

The preceding error code to the .panic.ips codes was: awdd_2013-05-15-1.consolidate

It appears that something is wrong and that a simple reset is not able to clear.

What if anything can I do short of taking the phone to the Apple store?

Thank you,

Rick

iPhone 5, iOS 5.1.1, Model MD634LL/A, software version

Posted on Jun 4, 2014 3:23 AM

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Answer 1

pcxd13

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Jun 16, 2014 11:31 AM in response to Rls1160

I'm having the exact same problem so I took my phone to the Apple Store and the Genius told me that it's a bug that exists in the hardware. Since my phone is also a year and a half old, I'm out of the warranty window and cannot be helped unless I purchase a new phone. Obviously this is a completely unacceptable response because the bug is completely the fault of Apple. I then called AppleCare and they told me to do a full Restore but now my phone isn't connecting to my computer for some reason. The only attempt at help either Apple representitive gave was to try going through my wireless carier's insurance plan.

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