danieljacin2
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Q: Wifi constantly disconnecting

So I bought a new MacBook Pro 2012 13" from Apple's online store and have had troubles with the wifi ever since I got it. The issue is that when i'm connected to my home wifi, I will have a stable Internet connection for about 2 minutes before pages would stop loading although I maintained a 5 bar signal strength. This happened in multiple browsers and other Internet using applications. I was on chat support with Apple for 2 months which was past the 90 day support but they allowed due to the fact that it was the same issue throughout. Through the chat support, a lot of software troubleshooting was done which includes SMC rest, PRAM reset, Safe Mode, different user, different networks, Permissions Repair and Apple Hardware Tests. They then diagnosed the problem as a hardware issue and told me to get it checked out by an Authorised Service Center. So I got dad to take it for me while I was at school and he was in and out within an hour, he told me that they said that the Internet wouldn't work because my router is too old and my laptop is too new. Seeing as my dad had a newer laptop than me and had no issues at all, I thought it was pretty silly but all the same, tried some different, newer routers. The connection seemed to stay connected a while longer but the same issue. I decided to go back to my old router (Belkin Wireless G around 2005) and ended up using my old Mac with its wifi to ethernet sharing capabilities to use the internet through an ethernet cable on my new Mac. After talking to Apple Support some more, they recommended I do a OS reinstall, just to be sure. So i went to boot from an external drive with Mavericks on it so i could install from a disk image instead of downloading and decided to try the internet connection through the "different" OS and the same is occuring. So i skipped the OS install and am back to square one except that now, the network will drop out completely and not be connected at all. I am completely puzzled as to why this Mac cant use the internet properly and everything else in the house can and if it is a hardware problem, why the guy said i needed a new router. Would should be my next move?

MacBook Pro, OS X Mavericks (10.9.3)

Posted on Jun 4, 2014 5:30 AM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (208,059 points)
Applications
A:

Then you do have a hardware fault.

Posted on Jun 5, 2014 9:26 AM

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danieljacin2

Q: Wifi constantly disconnecting

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jun 4, 2014 7:34 AM in response to danieljacin2
    Level 10 (208,059 points)
    Applications
    Jun 4, 2014 7:34 AM in response to danieljacin2
    Please test after taking each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.
         
    Step 1
      

    Take the applicable steps in this support article. The Wireless Diagnostics program generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.

      
    Step 2
       
    Disconnect all USB 3 devices. If you don't know which are USB 3, disconnect all USB devices except keyboard and mouse.

    Step 3

    If you're not using a wireless keyboard or trackpad, disable Bluetooth by selecting Turn Bluetooth Off from the menu with the Bluetooth icon. If you don't have that menu, open the Bluetooth preference pane in System Preferences and check the box marked Show Bluetooth in menu bar. Test. If you find that Wi-Fi works better with Bluetooth disabled, you should use the 5 GHz Wi-Fi band. Your router may not support it; in that case, you need a new router.

    Step 4

    Open the Network pane in System Preferences and make a note of your settings in the Wi-Fi service. It may be helpful to take screenshots of the various tabs in the preference pane. If the preference pane is locked, unlock it by clicking the padlock icon and entering your administrator password. Delete Wi-Fi from the service list on the left by selecting it and clicking the minus-sign button at the bottom. Then recreate the service by clicking the plus-sign button and following the prompts.

  • by danieljacin2,

    danieljacin2 danieljacin2 Jun 4, 2014 10:43 PM in response to Linc Davis
    Level 1 (0 points)
    Jun 4, 2014 10:43 PM in response to Linc Davis

    I have tried all these steps to no avail.

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Jun 5, 2014 5:20 AM in response to danieljacin2
    Level 10 (208,059 points)
    Applications
    Jun 5, 2014 5:20 AM in response to danieljacin2

    What were the results of Step 1?

  • by danieljacin2,

    danieljacin2 danieljacin2 Jun 5, 2014 5:22 AM in response to Linc Davis
    Level 1 (0 points)
    Jun 5, 2014 5:22 AM in response to Linc Davis

    It said connection dropped at time and date. i also have the file generated at the end.

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Jun 5, 2014 5:55 AM in response to danieljacin2
    Level 10 (208,059 points)
    Applications
    Jun 5, 2014 5:55 AM in response to danieljacin2

    Do you have this problem only in one place, or everywhere there's a Wi-Fi hotspot?

  • by danieljacin2,

    danieljacin2 danieljacin2 Jun 5, 2014 8:51 AM in response to Linc Davis
    Level 1 (0 points)
    Jun 5, 2014 8:51 AM in response to Linc Davis

    Everywhere. Its happened on my old and new router, friends place and phone wireless hotspot.

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Jun 5, 2014 9:26 AM in response to danieljacin2
    Level 10 (208,059 points)
    Applications
    Jun 5, 2014 9:26 AM in response to danieljacin2

    Then you do have a hardware fault.