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How do I reset my security questions if I have forgotten them? I don't know my rescue email address?

So I don't remember either of my security questions and I don't know how to tell if I have set a rescue email address.. Any ideas on how to reset my questions?

Posted on Jun 4, 2014 8:18 PM

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1 reply

Jun 5, 2014 12:10 AM in response to Zominator78

If you follow the steps on this page then underneath the two security questions you will get a reset link if you do have a rescue email address on your account : http://support.apple.com/kb/HT6170


If you don't have a rescue email address (you won't be able to add one until you can answer your questions), or if you don't know what it is, then you will need to contact Support in your country to get the questions reset.


Contacting Apple about account security : http://support.apple.com/kb/HT5699


When they've been reset you can then use the steps on this page to view and/or change/add a rescue email address for potential future use : http://support.apple.com/kb/HT5620

Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

How do I reset my security questions if I have forgotten them? I don't know my rescue email address?

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