Hi there, my mum found an old (not sure how old!) iTunes gift card in the drawer and I've tried redeeming it online but it's not recognised. The only things present on the card (there is no scratch panel) are a long number right underneath the barcode in the bottom righthand corner and another code beginning with "D" in the top righthand corner. Anyone have any ideas? Thanks
If there is an amount printed on the card, the redemption code normally would be under a scratchoff at the top of the card, per these instructions:
http://support.apple.com/kb/HT6021
I've never seen a code appear at the top-right, though I can't say none were ever issued that way.
If the code isn't being recognized, make sure that you're entering in the correct characters. It can be easy to mistake a zero for the letter "o" or other such mistakes. If the error says that the card has already been redeemed, then, well, it must have been scratched off and redeemed sometime in the past.
If you continue to have problems, contact iTunes Support.
Hope this helps.
Regards.
Thank you but there is absolutely no scratch panel on the card. There are also no confusing letters/numbers. I can only imagine perhaps the card was in 2 parts (I have 1 plastic card the size of a credit card) and the bit with the panel/code is no longer attached. Thanks again for answering though 🙂
There have never been two physical parts to any iTunes Card. It's possible, though, that it was a card with a custom amount, in which case the redemption code was probably on the receipt. If that's the case, then absent that receipt the card is worthless.
Just to confirm, you're sure that it's an iTunes card, not an Apple Store gift card? Does the card have a magnetic stripe on the back?
Regards.
No magnetic strip on the back 😟
That looks to be just the hanging placard used to display the iTunes card on the rack in the store, not the card itself. The card would have been stuck to that placard, e.g.
and has apparently been removed and redeemed at some point, or otherwise lost. The item you have is worthless and can be tossed.
Regards.
Oh ok. But it's only just bigger than the size of a credit card and has all the T&Cs saying "This iTunes card etc etc" on the back. It also has a barcode on the back...*confused face*
Can you post a scan of the back of that item?
Yep. as I thought, that's not the gift card, just the hanging placard. The actual card must have been attached in some way, perhaps has a "break off" at the bottom, though I've never seen it done that way. What you have is worthless.
Regards.
Thank you. I was wondering why the code wasn't recognised! I've never seen this format before either, hence my confusion.
iTunes Gift Card (old?)
