Q: Cannot login to genius in iTunes

Hello sdagrah,

After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning iTunes Store issues:

Can't connect to the iTunes Store

http://support.apple.com/kb/ts1368

Troubleshoot issues in Windows

 

If you haven't been able to connect to the iTunes Store for more than a day (and other customers on our discussion boards aren't experiencing similar issues) a software or Internet service provider (ISP) configuration issue may be blocking your access to the iTunes Store. Find out which ports and servers need to be allowed for iTunes Store access.

• Update iTunes to the latest version.
• If iTunes Store appears empty and only displays the message iTunes Store, follow these steps.
• Try the steps to troubleshoot iTunes Store connectivity in Windows.
• As with all firewalls not manufactured by Apple, you may need to configure Windows Firewall to allow iTunes to access the iTunes Store. Follow these steps for Windows XP, Windows Vista, and Windows 7.
• Try disabling any proxies built-in to Windows. You should avoid proxies because they can cause issues.
• If you're receiving a specific error message, follow these steps.
• If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.

Note: The hosts file may be blocking the iTunes Store.

Microsoft's article How do I reset the hosts file back to the default? has instructions and a FixIt to have Windows try to reset the hosts defaults for you.

Thank you for contributing to Apple Support Communities.

Cheers,

BobbyD