Security question verification email is set to a different email than my apple ID

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Jwebster2013 Author

Level 1

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Security question verification email is set to a different email than my apple ID

Oddly enough, the Itunes store will not let me purchase new msuic without verifying my account now, even though I made a purchase on this computer about a week ago. It wants me to verify via my billing information and security questions. However, I can only remember one of my secert questions, and when I attempt to reset my security questions via email, it appears that the verification email is sent to the wrong address - not to my apple ID email. The email is sent to a .au email instead of my .com one. Just to be clear, I do not own or have access to the .au email address.

Can someone point me in the right direction to have this problem resolved?

Thank you for your time.

Justin.

Posted on Jun 5, 2014 6:44 AM

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Answer 1

King_Penguin

Level 10

334,150 points

Jun 5, 2014 7:31 AM in response to Jwebster2013

The reset link will show the rescue email address that you have on your iTunes account - it can't be the same as your primary email address (not alternate email addresses), so it will be different.

You won't be able to change the address until you can answer your questions, you will need to contact Support in your country to get the questions reset.

Contacting Apple about account security : http://support.apple.com/kb/HT5699

When they've been reset you can then use the steps on this page to change your rescue email address for potential future use : http://support.apple.com/kb/HT5620

Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

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