megsharp9
Level 1 (0 points)

Q: imessage not working

My iphone 5 sends text messages to another iphone user instead of imessage. The other person is sending them as an imessage. However, its only with this one person. I can send imessages to other people, just not this one person. How do I fix it so I can send imessages to this one person?

iPhone 5, iOS 7

Posted on Jun 5, 2014 10:51 AM

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megsharp9

Q: imessage not working

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  • by matt00,

    matt00 Jun 7, 2014 1:40 PM in response to megsharp9
    Level 5 (4,015 points)
    Jun 7, 2014 1:40 PM in response to megsharp9

    Hey megsharp9,

     

     

    Thanks for the question. I understand that you are experiencing issues with iMessage. The following resource may provide a solution. While you should definitely check out all of the great troubleshooting steps included, the following are most relevant to your issue:

     

    If you still can't send or receive an iMessage, follow these steps

     

    1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.

     

    2. Make sure that the contact you're trying to send a message to is registered with iMessage.

     

    3. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.

     

    4. If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.

     

    5. Back up and restore your device as new.

     

    iOS: Troubleshooting Messages

    http://support.apple.com/kb/TS2755

     

     

    Thanks,

     

    Matt M.