11 Replies Latest reply: Jun 6, 2014 12:53 PM by Limnos
Robert Elston Level 2 Level 2 (155 points)

I just upgraded to iTunes 11.2.2 (3) and iTunes can't find my music.

 

Any suggestions welcome.

 

iMac running OS 10.6.8


Mac OS X (10.6.8)
  • Limnos Level 8 Level 8 (41,250 points)

    Question.  Can you find your music, either inside iTunes when it asks you to locate a file, or in Finder in the iTunes Media folder?

  • Robert Elston Level 2 Level 2 (155 points)

    Well, my Maxtor One Touch harddrive seems to have gone south somehow.

     

    It says of its 640GB capacity, 503 GB are free. It's directory shows a grayed-out folder named ".trashes" that has a little smart folder plus sign and zero contents. I don't this te 137 missing GBs on this doisc is big enough to hold my iTunes files.

     

    Is it possible to get my purchased tunes resored at the iTunes store?

  • Robert Elston Level 2 Level 2 (155 points)

    I djust ran disc utility on the HD. First verify:

     

    Verifying volume “OneTouch 4”

    Error: This disk needs to be repaired. Click Repair Disk.

     

    Oooppps! Then repair:

     

    Verify and Repair volume “OneTouch 4”

    Error: Could not unmount disk

     

    Ooppsie! Seem to be screwed! Lucky me, I have most of the CDs. Of course it will take hours and hours to download them.

     

    But there was also some self-recorded stuff I may not have copies of on my lap top. 

  • Limnos Level 8 Level 8 (41,250 points)

    Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud, iTunes Match, and iTunes Radio availability by country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this).  Downloading previously purchased movies and TV shows requires iTunes 10.6 or later.  Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid.  Apple recommends,  "You always back up your iTunes library in the event that a purchased item is no longer available on the iTunes Store," (http://support.apple.com/kb/ht2519).

     

    Additional tip at https://discussions.apple.com/message/24176756

     

    On the unmountable disk, make sure anything using the disk is closed.  Sporlight may also be holding things up if it is trying to index it.

  • Robert Elston Level 2 Level 2 (155 points)

    How strange - I just booted up this morning, and there was the directory for the OneTouch, seemingly intact. Started iTunes and my most of my music was there!

     

    I guess this is a sign to move the iTunes and other stuff off the OneTouch and on to another HD, right? Is there a best way to do this?

  • Limnos Level 8 Level 8 (41,250 points)

    It depends upon what exactly you keep on the drive (by the way, it helps to specifically state this when positng in this forum).  If your entire iTunes folder with library files you can copy to another drive then start iTunes with the option key held down and guide it to the new library file location.  If only media there's various answers (which is why it is a pain to have to type all this in without knowing how you have things set up).  You can copy the media folder to the new drive, then rename the drive exactly the same name as the previous one.  Or you can move the media folder, start iTunes which will then complain about broken links.  Try to play a file; find the file on the new drive when iTunes asks, then let iTunes find others when it asks.  The best way would be to attach both drives, then in advanced preferences set the new drive as the media location and organize the files to the new drive.

  • Robert Elston Level 2 Level 2 (155 points)

    Sorry to be an annoying clueless newb, because since I didn't know what I was supposed to post, I couldn't do it. Nevertheless.....

     

    My iTunes library files are on my internal HD, apparenty along with some media files. The "music" folder in this list contains one of my Garage Band songs. The vast number of media files are on the OneTouch.

     

    iTunes Music.jpg

  • Limnos Level 8 Level 8 (41,250 points)

    What I am not seeing in your list is the all-critical "iTunes Library.itl" file.  The ones in previous libraries you can ignore, they are saved whenever you update iTunes.  A .xml file is there.  The .xml is created alongisde the .itl.  iTunes doesn't use it but makes it for other applications to use.  I can't tell if it is your current version or not (check date modified for a hint) but if it is then where's the .itl?

     

    Possible scenarios:

     

    1) You have lost the .itl file completely.  In that case iTunes would be complaing about not finding a library file when you try opening iTunes.

     

    2) What you're looking at is some older version of your iTunes folder and the current one is hiding somewhere.  Do a Spotlight search for "iTunes Library.itl" or just see if you have another iTunes folder somewhere.

  • Chris CA Level 9 Level 9 (77,465 points)

    Limnos wrote:

     

    What I am not seeing in your list is the all-critical "iTunes Library.itl" file.

    It should be in one level above the iTunes Music folder at top (in the photo above)

     

    But yes, the photo above does look a bit messed up.

  • Robert Elston Level 2 Level 2 (155 points)

    Yes, it is there:

     

    iTunes itl file loc.jpg

  • Limnos Level 8 Level 8 (41,250 points)

    Then I already gave you your answer in a previous post.

     

    By the way:

     

    What are the iTunes library files? - http://support.apple.com/kb/HT1660

     

    More on iTunes library files and what they do - http://en.wikipedia.org/wiki/ITunes#Media_management

     

    What are all those iTunes files? - http://www.macworld.com/article/139974/2009/04/itunes_files.html

     

    Where are my iTunes files located? - http://support.apple.com/kb/ht1391

     

    iTunes 9 [and later]: Understanding iTunes Media Organization - http://support.apple.com/kb/ht3847

     

    Image of folder structure and explanation of different iTunes versions (turingtest2 post) - https://discussions.apple.com/message/13025536 and https://discussions.apple.com/message/17457605