iPhone 5s Warranty service out of the US

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Level 1

6 points

iPhone 5s Warranty service out of the US

I think my iPhone 5s has hardware problem, but as I bought it during a travel to the US (model A1533) Apple in Brazil refuses to change it as the model sold here is A1457, even with the phone still covered by warranty.

I'm going to France in two weeks and I want to know if I can change my phone in France (i'm in doubt cause i saw he model sold in France is A1457, like in Brazil).

Wold they change it for me there? I don't care if they will change to A1457 or to other A1533, I just want to change it there for a new one.

Is it possible?

iPhone 5s, iOS 7.1.1

Posted on Jun 5, 2014 1:20 PM

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Answer 1

ChrisJ4203

Level 10

236,363 points

Jun 5, 2014 1:22 PM in response to fernandodcj

No they will not. The iPhone warranty is not international and will only be serviced in the country of purchase. To get the device warranty serviced, you will need to return it to the US. You cannot ship it either, as Apple will not accept international shipments.

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Answer 2

razmee209

Level 10

199,746 points

Jun 5, 2014 1:22 PM in response to fernandodcj

No. YOu bought the phone in the U.S. that is the only place you can get the phone service.

No international warranty, sorry.

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