1 Reply Latest reply: Jun 8, 2014 7:42 AM by Brett L
MeMDz97 Level 1 Level 1 (0 points)

I charged it for 15 mins, unplugged it, set an alarm, and 5-7 minutes later the screen was black and won't turn back on.  The case/phone is still hot, and it still won't turn on after 2 hours. It hasn't cooled at all either, and my AC is blaring in this house.

 

When can I expect it to turn back on? That is, if it's even off at all.... Is there a reset button-pattern I can push to expedite the process? Is there anything I can do?

Should I just make an appointment for the Genius Bar?  Help!


iPhone 5s, iOS 7.1.1
  • Brett L Community Specialists Community Specialists (4,435 points)

    Hi MeMDz97,

     

    If you are having issues with your iPhone powering off unexpectedly you may want to follow the steps in this article for troubleshooting -

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

    In particular this section -

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    Thanks for using Apple Support Communities.

     

    Best,

     

    Brett L