Q: iTunes 11.2.2 shows iPhone over capacity

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SomewhereInOmaha

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Q: iTunes 11.2.2 shows iPhone over capacity

I ran into this problem when trying to add a Ringtone to my iPhone 5.

In some views, iTunes shows all the storage in "Other" with some free space. In other views, it shows Audio, Apps, etc. and Other. But the Other is equal to all the storage used, so the Apps, etc. are getting double counted. And, iTunes thinks the iPhone is over capacity.

The net result is that the Sync process believes the double counted total and refuses to add the ringtone, or any other media files to the iPhone. But, I can add/delete Apps at will.

This is obviously a bug, but has anyone else seen it? I cannot find it mentioned anywhere.

Thanks.

OS X Mavericks (10.9.3)

Posted on Jun 5, 2014 7:14 PM

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Q: iTunes 11.2.2 shows iPhone over capacity

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by Brett L,

Brett L Jun 8, 2014 6:33 AM in response to SomewhereInOmaha
Community Specialists

Jun 8, 2014 6:33 AM in response to SomewhereInOmaha

Hi SomewhereInOmaha,

If you are having difficulty syncing your iPhone due to lack of capacity, you may find the steps in this article to be useful -

iOS: "Not enough free space" alert when trying to sync
http://support.apple.com/kb/TS1503

Additionally you may find this article helpful -

iPhone, iPad, and iPod: Understanding capacity
http://support.apple.com/kb/HT1867

Thanks for using Apple Support Communities.

Best,

Brett L
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by ITandBourbon,

ITandBourbon Jun 22, 2014 3:01 PM in response to SomewhereInOmaha
Level 1 (0 points)

Jun 22, 2014 3:01 PM in response to SomewhereInOmaha
I had this issue after a warranty replacement of my phone.
OSX 10.8.5
iTunes 11.2.2
Restored new phone from Backup of old phone
Deselected "Sync Movies"
"Over capacity!" warning appears

I resolved it by unchecking "Sync with this iPhone over Wi-Fi" and syncing the change. Immediately, the "over capacity" issue was sorted. Then I simply turned my option to sync over wi-fi back on.

I suspect the resolution is to do something that makes iTunes sit down and have a think about how it talks to the phone, or, some significant percentage of its capacity (to wit, the response of: iOS: "Not enough free space" alert when trying to sync from Brett L, above.

Your Mileage May Vary.
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by Brett L,

by ITandBourbon,

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