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I can not rest my secret answer question

I bout iTunes card and I insert in my account but I could not buy jewelry for my account in clash of clain . They asked me to answer secret question to cheak of the the account for me or not so I forgot my answer for secret question and I can not rest my secret questions because the web site did not appear this option for me . Sorry for bad writing i hope any one can help me.

iPhone 5s, iOS 7.1.1

Posted on Jun 5, 2014 11:02 PM

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1 reply

Jun 5, 2014 11:05 PM in response to Hi.h

The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) on your account. If you aren't getting the reset link then you don't have a rescue email address, and you won't be able to add one until you can answer your questions - you will need to contact Support in your country to get the questions reset.


Contacting Apple about account security : http://support.apple.com/kb/HT5699


When they've been reset you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620

Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

I can not rest my secret answer question

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