1 Reply Latest reply: Jun 5, 2014 11:05 PM by King_Penguin
   Hi.h Level 1 Level 1

I bout iTunes card and I insert in my account but I could not buy jewelry for my account in clash of clain . They asked me to answer secret question to cheak of the the account for me or not so I forgot my answer for secret question and I can not rest my secret questions because the web site did not appear this option for me . Sorry for bad writing i hope any one can help me.


iPhone 5s, iOS 7.1.1
  • King_Penguin Level 10 Level 10
    expertise.itunes
    iTunes

    The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) on your account. If you aren't getting the reset link then you don't have a rescue email address, and you won't be able to add one until you can answer your questions - you will need to contact Support in your country to get the questions reset.

     

    Contacting Apple about account security : http://support.apple.com/kb/HT5699

     

    When they've been reset you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620

    Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570