iTunes Match won't work: Error -3231

Question

Level 1

5 points

iTunes Match won't work: Error -3231

I purchased iTunes Match and had it start working on my library of 10,000 songs. I got this error:

"We could not complete your iTunes Store request. An unknown error occurred (-3231). There was an error in the iTunes Store. Please try again later."

I tried again, and got the same error. All my software is up to date. When I try to view iTunes match on my iPhone to see what uploaded, there is nothing there: no songs, no playlists, no nothing.

iMac, iTunes 11.2.2 (3)

Posted on Jun 6, 2014 10:12 AM

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Answer 1

bobby_d

Level 3

851 points

Jun 8, 2014 7:28 AM in response to Rachel Altos

Hello Rachel Altos,

After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning iTunes Match:

iTunes Store: Troubleshooting iTunes Match

http://support.apple.com/kb/ts4054

Thank you for contributing to Apple Support Communities.

Cheers,

BobbyD

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Answer 2

Jun 27, 2014 3:31 AM in response to bobby_d

What worked for me after having the same problem was to sign out of itunes, restart my computer, then sign in again to itunes and then itunes match worked first time.

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Answer 3

Jul 18, 2014 5:59 PM in response to k gfrombarnard castle

Thanks, that worked for me, too. I had tried signing out of my iTunes account, quitting iTunes, relaunching iTunes, and then signing into my iTunes account. That did not work.

However, your procedure -- signing out of my iTunes account, quitting iTunes, rebooting my Mac, relaunching iTunes, and then signing into my iTunes account did in fact work. After several days of iTunes bleating, "We could not complete your iTunes Store request. An unknown error occurred (-3231)", everything seems to be working normally again.

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