RSA SecurID app window lost using multiple monitors - problem and solution

I was using Mavericks with the RSA SecurID app at home with my external monitor, then brought the laptop (Macbook Pro 15" Late 2011) into work where there is a thunderbolt display. The RSA SecurID app was not visible although I could see that it was running by examining the dock and also Mission Control. I just coulnd't get it to come onto a display where I could use it.


Failed attempts to recover the window:

  • This app does not have the Window choice in its menu (it's a quick and dirty port from Windows) so I can't do Window->Zoom.
  • Digging around in plist files was not too helpful.
  • Resizing either of my displays was not helpful.



I finally hit upon the solution of temporarily selecting Mirrored Displays (Preferences -> Displays -> Arrangement). This did enough internal reconfiguring of the geometry that the application window became visible, and I was able to grab it at move it to a more central location on the built-in display of the laptop.



I post this problem and solution here in case anyone finds it useful, as I have often benefitted from such posts in the past.

MacBook Pro (15-inch Late 2011), OS X Mavericks (10.9.3)

Posted on Jun 6, 2014 3:24 PM

Reply
6 replies

May 10, 2017 7:47 PM in response to cantorman

I had the same issue under Windows 10, and finally resolved by right-clicking the task bar icon for RSA to pull up the context menu, right-clicking again on the app in its context menu, and then clicking properties. Once in properties, tabbing to Compatibility and turning on Compatibility mode, and selecting Windows 7. As well, I checked "Run in 640 x 480 screen resolution" and "Disable display scaling on high DPI settings". This will temporarily render all apps in this resolution while the RSA app is open. In my case this is not a problem because I only need this for the moment that I am obtaining a new key for use with VPN client. Once obtained, I close RSA, and resolution resumes as before. Hmmm... what a PIA!

Jun 17, 2016 7:54 AM in response to cantorman

I use my MacBook Pro with Thunderbolt Display & iMac (as a display). Everytime I disconnect an external monitor I experience the same problem. My solution was changing the resolution (System Preference > Display > Resolution: Scaled > Choose [More Space] or Choose [The Highest Resolution]). After you resolve the issue make sure you keep the RSA window close to the Dock.

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RSA SecurID app window lost using multiple monitors - problem and solution

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