iPod Touch (4th gen) will not sync music after the latest iTunes update

I'm using iTunes on a PC with Windows 7 and after the latest update (iTunes 11.2.2), it will not sync with my iPod touch 4 (also updated to the latest possible version - iOS 6.1.6).


Before the update there was no problem with the sync. And this iPod has always been synced only with this computer, and this iTunes library.

After the iTunes update, several songs on my iPod were greyed out and unplayable (the library plays fine in iTunes).


Now, when I try to sync, iTunes goes through all the steps, saying it finished syncing, without any error message but there is no actual change on the iPod.


I've tried deleting all the music on the iPod, to resync the entire music library anew.

Again, iTunes went through all the steps, finished "syncing" and nothing - and, of course, all the music on my iPod is now missing.

When I check the "On this iPod" option in iTunes, the entire song list shows up there but appears greyed out and unplayable.

On the actual iPod device, there is absolutely nothing in the Music app - no songs, no playlists.

The iPod always shows "no data" in the Music app.

Sometimes iTunes shows that I have 18GB of music on the device, sometimes it shows 0GB ...at one point it showed "no space available". But it has plenty of space - 23.5 GB of available space out of 32GB.


To fix this I've tried the following:

- automatic sync, manual sync, manually adding/deleting songs on the iPod, autofilling and replacing songs;

- resetting my iPod by holding the (on/off and home buttons) and resetting through the "reset all settings" option on my iPod;

- reset and restore from backup;

- uninstalled and re-installed iTunes on my PC.

- I've run the diagnostics tool in iTunes - all tests passed;


...plus various other suggested solutions I have found in the similar topics around here.

(I've checked and there are no restrictions to the songs, the computer is authorized, etc.)


Absolutely nothing works and it is very frustrating, as I usually only use the iPod for the music.

Please help.


Violet

iPod touch, iOS 6.1.6

Posted on Jun 7, 2014 4:54 AM

Reply
6 replies

Jun 9, 2014 11:44 AM in response to VvioletT

Hello, VvioletT.


Thank you for visiting Apple Support Communities.


I see you are experiencing issues syncing your iOS device. Here are a couple articles that I would recommend going through when experiencing this issue.


iOS: Troubleshooting USB-related alerts when syncing

http://support.apple.com/kb/TS5254


Resolve issues between iTunes and security software

http://support.apple.com/kb/ts3125


Cheers,


Jason H.

Jun 9, 2014 1:06 PM in response to VvioletT

I had this problem too with my iMac. Ipod would not sync new music with itunes on the iMac. If all the music on your ipod is from itunes only, here is what I did. What worked for me was to connect the ipod to the computer. Click on the ipod name on the left to bring up the ipod properties tabs. Click the music tab. The sync box had somehow become unchecked. Check it and then click apply. There will be a warning box but as long as the ipod carries only music from syncing with itunes on your computer, then go ahead and sync it. It will delete your ipod music and resync it to your computer. All of my itunes music successfully synced to the ipod. Only 1 music video would not sync...it was one not purchased from itunes and was created by me and moved to itunes. All the music I had imported from CDs transferred.

Jan 25, 2015 12:02 PM in response to VvioletT

I had the similar issue. After many updates / restores and trying different things, this is what worked for me:-


  1. Get the latest version of iTunes on your Mac / PC
  2. Update your iPod via iTunes or do Full Restore - I think this is the critical step! I believe many of us may have missed.
  3. Wait for installation and keep your iPod connected with Mac / PC
  4. Set up your iPod with the same email address as your iTunes on your Mac / PC
  5. Transfer/Add Music from iTunes Library. I did not change any settings or checkbox on iTunes. I was able to get all my music from play list.


BTW, My system config after updates is, MAC (10.7.5) (Did not change), iTunes (12.0.1.26) updated from 11.x, iPod 4th Gen (6.1.6)


Hope this helps 🙂


Good Luck!

-Raj

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iPod Touch (4th gen) will not sync music after the latest iTunes update

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