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changing email for forgotten security questions?

How do you change the email for your security questions if you no longer have that email address? And you do not remember your answers?

iPod touch, Windows 8

Posted on Jun 7, 2014 10:06 AM

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1 reply

Jun 7, 2014 10:20 AM in response to JJVites

You won't be able to change your rescue email address until you can answer your questions, if you can't remember your answers and don't have access to that email account then you will need to contact Support in your country to get the questions reset.


Contacting Apple about account security : http://support.apple.com/kb/HT5699


When they've been reset you can then use the steps on this page to update rescue email address for potential future use : http://support.apple.com/kb/HT5620

Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

changing email for forgotten security questions?

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