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after update iTunes to the version 11.2.2(3) on MacBook Pro I cannot connect any apple device. iTunes is "hanging". do U have the same problems?

after updat iTunes to the 11.2.2(3) ver I cannot connect any device 😟 iTunes after connect device (iPad3, IP5S) is hanging.. and I have to force iTunes to close. do U have the same problems?

Posted on Jun 7, 2014 9:17 AM

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1 reply

Jun 9, 2014 8:29 AM in response to Michal115

Hey there Michal115,


It sounds like you are unable to connect your iOS devices without it becoming unresponsive. That would frustrate me too. I would use the following article about that very issue to help you resolve that:


iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch

http://support.apple.com/kb/ts3219


Start with these 3 steps to make sure the other devices are up to date as well, and there is additional troubleshooting to be done in the article if needed:

  1. Install any available software updates for your computer.
    • For Mac OS X: Click the Apple () menu, choose Software Update, and follow the on-screen instructions.
    • For Windows: Refer to the documentation for your computer for instructions on using Windows Update to update your computer.
  2. Update iTunes to the latest version.
    • For Mac OS X: Click the Apple () menu, choose Software Update, and follow the on-screen instructions. You can also download iTunes from the Apple website.
    • For Windows: Use Apple Software Update, or download iTunes from the Apple website.
  3. Test with automatic syncing disabled.
    • For Mac OS X: Click the iTunes menu and choose Preferences. Click the Devices tab and place a check next to option to "Prevent iPods, iPhones and iPads from syncing automatically." Click OK.
    • For Windows: Click the Edit menu and choose Preferences. Click the Devices tab and place a check next to option to "Prevent iPods, iPhones and iPads from syncing automatically." Click OK.
    Reconnect your device and test to see if the issue still occurs. If your device is recognized successfully, you may be able to isolate which type of data is causing the issue. Do this by deselecting all syncing options under each of the syncing tabs and then sync. After that, re-enable your sync options one at a time until the issue returns.
    Note: If the issue only occurs when syncing data from the Info tab is enabled (For example: Contact, Calendar, Mail account or Bookmark syncing), reset the Sync History (for Mac OS X instructions see this article, for Windows see this article).


Thank you for using Apple Support Communities.

All the very best,

Sterling

after update iTunes to the version 11.2.2(3) on MacBook Pro I cannot connect any apple device. iTunes is "hanging". do U have the same problems?

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