Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Security questions

Want to buy an app, but need to verify my account. Forgot security questions and don't have a recovery account. Need the questions to make one. Help.

iPhone 5c, iOS 7.1.1

Posted on Jun 7, 2014 1:49 PM

Reply
Question marked as Best reply

Posted on Jun 7, 2014 1:51 PM

You won't be able to add a rescue email address until you can answer your questions, you will need to contact Support in your country to get the questions reset.


Contacting Apple about account security : http://support.apple.com/kb/HT5699


When they've been reset you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620

Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

2 replies
Question marked as Best reply

Jun 7, 2014 1:51 PM in response to grenade626

You won't be able to add a rescue email address until you can answer your questions, you will need to contact Support in your country to get the questions reset.


Contacting Apple about account security : http://support.apple.com/kb/HT5699


When they've been reset you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620

Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

Security questions

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.