kirilea
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Q: Iphone 4 won't connect to itunes

Hi,

 

I am trying to update my iphone 4s as apps keep quitting, it randomly shuts down information, I can't use Facetime ect. I tried to connect it to my Imac itunes (i have one ipod connected to this account, another on a laptop). As soon as I connect, it says you cannot connect at this time as the device timed out. Does anyone know how to fix this? I wish to back everything up (lost all my contacts the other day). I was hoping they were on the computer to back up to as I have connected this phone before.

 

I am in the process of completing a software update if it lets me via wifi.

 

Cheers

Imac, Mac OS X (10.5.8)

Posted on Jun 7, 2014 3:58 PM

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kirilea

Q: Iphone 4 won't connect to itunes

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  • by sterling r,

    sterling r sterling r Jun 9, 2014 8:42 AM in response to kirilea
    Community Specialists
    Jun 9, 2014 8:42 AM in response to kirilea

    Hello kirilea,

     

    It sounds like you are getting an error about your iPhone timing out when you connect it to your iMac. I would use the troubleshooting in the following article to help troubleshoot that, named:

     

    iOS: Troubleshooting USB-related alerts when syncing

    http://support.apple.com/kb/TS5254

    • An alert messages indicates "iPhone has timed out" during syncing.

     

    Try the following steps to check the connection between your device or computer. You might need to do only one of these steps to resolve the issue, so test your connection after each step.

    1. See if the cable connection at the device or computer has come loose or unplugged.
      Unplug the cable you're using to connect your iOS device from the USB port on your computer, and then reconnect it. Then unplug it from your iOS device, and reconnect it.
    2. Remove any third-party battery packs or cases from the device and ensure that the USB cable is connected directly to the port on the device.
    3. If your Lightning or 30-pin cable is connected to a keyboard, display or USB hub, try plugging it directly into a USB port on the computer instead.
    4. Close any virtualization apps (such as Parallels or VMWare).
      These apps may interfere with your computer's ability to communicate over USB if they aren't properly configured, or up to date. If this resolves the issue, contact the developer of the app to see if an update is available.
    5. Restart your computer.
    6. Restart your iPad, iPhone, or iPod touch.
    7. If you're using an accessory or third-party cable to connect your device, try using an Apple cable with the device instead.
    8. Update to the latest version of iTunes if you have not already.
    9. Disconnect other USB devices from your computer, except for your keyboard and mouse. Then, reconnect your iOS device. If the issue is resolved, reconnect the other USB devices one at a time. Make sure your iOS device is still recognized by the computer after adding back each device.

    If one of these steps resolves the issue, but it comes back later, make sure you haven't changed how the device is connected. For example, check to see if you plugged the device into a specific accessory, or used a specific cable that reintroduced the issue.

     

    Thank you for using Apple Support Communities.

    Take care,

    Sterling