Q: I recently tried to play my music on my iPhone 5c. But whenever I clicked on the song, my music player freezes up. How can I fix t ... I recently tried to play my music on my iPhone 5c. But whenever I clicked on the song, my music player freezes up. How can I fix this? more
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Jun 9, 2014 8:50 AM in response to xChuMachby sterling r,Hello xChuMach,
It sounds like you are trying to play music, but when you do the Music app becomes unresponsive. If you have not already, I would start by quitting the app:
http://support.apple.com/kb/TS5254
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that and restart the phone and test the issue again:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If it persists, I would next backup your device to iTunes with this article:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
And restore it from your backup with this article:
Use iTunes to restore your iOS device to factory settings
http://support.apple.com/kb/ht1414
Thank you for using Apple Support Communities.
All the best,
Sterling
