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You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
It doesn't work I've tried different adapters but it still doesn't work.
iPhone 5c, iOS 7.1.1
When it comes to the Lightning to USB connector, after a long while of charging over long periods of time, the cable will tend to get fold lines in it that resemble the looks of a turtle neck. This also comes with age of the charger and use.
I have no idea what you're talking about. What is a turtle neck?
The only turtle neck I have heard of it a sweater and I don't think that is what the Cookie is talking about.
Allan
You never know. People dress up their pets in ridiculous outfits. Perhaps someone knitted a turtle neck for their charger. 😉
Just buy a new charger. After they get the turtleneck, you can't fix them. I would suggest not getting Apple brand but a brand that has a fabric braided over the cord to prevent future "turtlenecks"
Its when ur charger gets a little wrinkled at the top causing the wire to look like a turtle neck the. Eventually causes a shortage and it cant charge any more
If ur still in ur warranty of 1 year u take r old one back n they give u a free replacement ONLY IF UR UNDER WARRANTY N THE WIRES ARENT EXPO
You do know you're responding to a thread that's been dead for over 2 years, right?
What do your charger has a turtle neck and doesn't work?
