3 Replies Latest reply: Jun 8, 2014 9:59 AM by turingtest2
cgroom88 Level 1 (0 points)

I uninstalled and reinstalled the program, but same issue!  What can I do?

iPhone 5c, Windows 7
  • turingtest2 Level 9 (69,038 points)

    For general advice see Troubleshooting issues with iTunes for Windows updates.


    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.


    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.


    If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT) as you start iTunes, then going to Edit > Preferences > Storeand turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.



  • cgroom88 Level 1 (0 points)

    Tried safe mode suggestion and that worked.  I didn't need to uninstall everything since that worked.



  • turingtest2 Level 9 (69,038 points)

    You're welcome.