BradyHeath
Level 1 (0 points)

Q: iPad air won't turn on

I was using my iPad air last night until it hit 1% and powered off. I didn't think anything of it until I put in on charge this morning and it didn't turn on no matter how long I put it on charge for. I have read a lot of posts on the forums and most are solved by holding power + home button. I have tried this multiple times and it has not worked. I have also tried connecting iTunes which has also not worked. I have tried other chargers/cords and power points. Nothing at all is working. Mind you the I bought the iPad 2nd hand and it had never been used (in box) and it has worked fine for the past 2 months I have owned it. I don't see how it can just go flat and then never turn on again just like that.... If anyone has an answer please let me know otherwise I guess I'll have to send it back under warranty.

iPad, iOS 7.1.1

Posted on Jun 7, 2014 9:22 PM

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BradyHeath

Q: iPad air won't turn on

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  • by Brett L,

    Brett L Brett L Jun 10, 2014 12:47 PM in response to BradyHeath
    Community Specialists
    Jun 10, 2014 12:47 PM in response to BradyHeath

    Hi BradyHeath,

     

    If your iPad air is not charging from any power source, I would suggest using the steps in this article to troubleshoot. Note that while the article says it is for iPhones and iPod touch, the steps are relevant to the iPad air -

     

    iPhone and iPod touch: Charging the battery

    http://support.apple.com/kb/HT1476

     

    Specifically -

    If your battery doesn't charge, or if your device shows a low-battery image, black screen, or "accessory not supported" alert, follow these steps.

    1. Inspect the connector at the bottom of the phone:
      • Make sure that there are no bent pins in the connector.
      • Make sure that the connector is free from debris.
      • If there are bent pins or debris, please contact Apple Support.
      • Otherwise, continue troubleshooting.
    2. Make sure that the outlet you're using works.
    3. Make sure that the Apple USB cable and Apple USB power adapter work.
    4. Plug the device in to power and let it charge until your device turns on. This could take between 10 and 30 minutes. If you don't have an Apple USB power adapter, try connecting to a computer's high-power USB 2.0 port (not a keyboard). The computer must be on.
    5. If the device still exhibits an issue, try turning your device off and then on again while connected to power.
    6. If the issue persists, please contact Apple Support.

     

    Possibly the issue is persistent despite a charged battery. In that case follow the steps in this article -

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

    Again the article is for iPhones but still relevant to the iPad.

     

    Specifically -

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen TS2802-ios7-charging-001-en.png. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

    and

    Issue not resolved

    My issue is still not resolved. What do I do next?

    Contact Apple Support.

    Thanks for using Apple Support Communities.

     

    Best,

     

    Brett L