ZINGONFIRE
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Q: Wacom Intuos Tablet Touch Function Won't Work On Mac OS X

Hi there,

 

I recently purshased a Wacom Intos pen & touch tablet, model CTH-480. But the touch function won't work.

 

I've done the following, but it still won't work:

 

1. Re-install the driver to the latest. (Driver Driver 6.3.8-2 from http://us.wacom.com/en/support/drivers/)

2. Turned on the switch on the tablet. Whenever I touch the tablet, the blue signal light at the top-right corner will be on.

3. In the app named "Wacom Desktop Center", the "Touch Settings" shows "Touch On". So the software is configured well.

4. In the "System Preferences" --> "Walcom Tablets", the "Touch Options" is available and is able to configure. There's no option there which saya "Enable Touch Input" as seen in some tutorials online.

 

The other functions are perfect. I can use the pen, I can set custom functions to all buttons on the tablet.

 

Someone meet similar problems before? I sincerely appreciate your help!

 

Best Regards,

A new Walcom user in desperate

MacBook Pro, OS X Mavericks (10.9.3)

Posted on Jun 7, 2014 10:52 PM

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Q: Wacom Intuos Tablet Touch Function Won't Work On Mac OS X

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  • Helpful answers

  • by StellaPappas,

    StellaPappas StellaPappas Aug 8, 2014 3:08 PM in response to ZINGONFIRE
    Level 1 (0 points)
    Aug 8, 2014 3:08 PM in response to ZINGONFIRE

    I have the same problem-exactly.

  • by emptysea57,Helpful

    emptysea57 emptysea57 Aug 18, 2014 12:26 AM in response to ZINGONFIRE
    Level 1 (15 points)
    Aug 18, 2014 12:26 AM in response to ZINGONFIRE

    I had the same exact problem. No matter what I did, tablet LED lights and diagnostic testing mode indicated touch sensors working but no corresponding screen functions. This included removing the app/plist installation through CleanMyMac 2 and a subsequent reinstall. You may have fixed your problem by now but Wacom customer support sent me this advice within a day and it worked for me on first try.  Touch gesture and pen functions seem to work equally well now.

     

    Key is to use the uninstall utility within the Wacom app itself.

     

    ---


    Thank you for contacting Wacom Customer Care. The problem that you received maybe cause by a corrupted driver file. While you may have already reinstalled the driver, please follow these specific instructions:

     

    Open your Applications folder and locate any Tablet or Wacom Tablet folders you have

    Use the Utility in each of these folders and click ‘Remove’ under ‘Tablet Software’

    Once the software is removed, restart the computer

    Once this is complete, download and install the latest 6.38 driver from: (Current as of Aug 2014)

    http://cdn.wacom.com/u/productsupport/drivers/mac/professional/WacomTablet_6.3.8 -2.dmg

     

    As always, make sure your tablet is connected directly to your computer. Avoid using USB hubs, keyboard/monitor ports, or docking stations with the tablets, as they can cause inconsistent behavior.



  • by osman celik,

    osman celik osman celik Mar 19, 2015 5:02 AM in response to emptysea57
    Level 1 (0 points)
    Mar 19, 2015 5:02 AM in response to emptysea57

    I have the same problem-exactly.

     

    OSX Yosemite 10.10.2

     

    Pen is working, but touch dont work

    i try all way,

  • by punitapremji,

    punitapremji punitapremji Jul 29, 2015 6:49 AM in response to osman celik
    Level 1 (0 points)
    Jul 29, 2015 6:49 AM in response to osman celik

    i am having the same issue my touch settings of wacom at off.. and i dont know how to go about using the touch function earlier it was working perfectly fine.

     

    i also face another issue.. that is every time i restart my machine i have to install wacom all over again.

     

    i use an imac 27 and touch pen intious wacom

  • by JonRstudio,

    JonRstudio JonRstudio Sep 26, 2016 8:35 AM in response to osman celik
    Level 1 (4 points)
    Sep 26, 2016 8:35 AM in response to osman celik

    emptysea57's solution worked for me, im using macos sierra