mirwaisjamali

Q: trackpad jumps

the macbook pro with a jumpy and undesire moving trackpad

what will be the possible solutions

thanks

Posted on Jun 7, 2014 10:27 PM

Close

Q: trackpad jumps

  • All replies
  • Helpful answers

  • by dominic23,Helpful

    dominic23 dominic23 Jun 8, 2014 5:12 AM in response to mirwaisjamali
    Level 8 (42,115 points)
    Mac OS X
    Jun 8, 2014 5:12 AM in response to mirwaisjamali

    Go step by step and test.

     

    1. Restart

     

    2. Clean the trackpad with moist not wet microfiber cloth.

     

    3.  System Preferences > Point & Click

         Try turning off three finger dragging and then turning it on after  testing.

     

     

    4. Is there any Bluetooth device nearby with failing batteries? If so, replace the batteries.

     

     

       5.  Reset PRAM:   http://support.apple.com/kb/PH14222

     

     

     

    6. Reset SMC.     http://support.apple.com/kb/HT3964

     

        Choose the method for:

        "Resetting SMC on portables with a battery you should not remove on your own".

     

                        
      If this does not solve the problem, you may have to take the computer to the Apple store

    to have it checked out.

     

     

    Best.

  • by Linc Davis,

    Linc Davis Linc Davis Jun 8, 2014 10:21 AM in response to mirwaisjamali
    Level 10 (208,037 points)
    Applications
    Jun 8, 2014 10:21 AM in response to mirwaisjamali

    There are several possible causes for this issue. Please take each of the following steps that you haven't already tried until it's resolved. Some may not apply in your case.

    1. Follow the instructions in this support article, and also this one, if applicable. A damaged or defective AC adapter could be the cause, even if it's the right kind.

    2. Press down all four corners of the trackpad at once and release. If there's any effect, it's likely to be temporary, and in that case the unit must be serviced or replaced.

    3. Open the Bluetooth preference pane in System Preferences and delete all pointing devices other than the trackpad, if applicable. Disconnect any USB pointing devices. By a "pointing device," I mean a peripheral that moves the cursor, such as a trackpad, mouse, trackball, or graphics tablet. A plain keyboard is not a pointing device.

    4. Start up in safe mode and test, preferably without launching any third-party applications. If you don't have the problem in safe mode, but it comes back when you restart as usual, stop here and post your results. Do the same if you can't start in safe mode. If there was no difference in safe mode, go on to the next step.

    5. Reset the System Management Controller.

    6. If you're using a Bluetooth trackpad, investigate potential sources of interference, including USB 3 devices.

    7. A swollen battery in a portable computer can impinge on the trackpad from below and cause erratic behavior. If you have trouble clicking the trackpad, this is likely the reason. The battery must be replaced without delay.

    8. There's a report that a (possibly defective) Thunderbolt Ethernet adapter can cause the built-in trackpad of a MacBook to  behave erratically. If you're using such an adapter, disconnect it and test.

    9. There's also a report of erratic cursor movements caused by an external display that was connected but not turned on.

    10. If none of the above applies, or if you have another reason to think that your computer is being remotely controlled, remove it from the network by turning off Wi-Fi (or your Wi-Fi access point), disconnecting from a Bluetooth network link, and unplugging the Ethernet cable or USB modem, whichever is applicable. If the cursor movements stop at once, you should suspect an intrusion.

    11. Make a "Genius" appointment at an Apple Store to have the machine and/or external trackpad tested.

  • by kellykashuda,Solvedanswer

    kellykashuda kellykashuda Jun 8, 2014 2:53 PM in response to mirwaisjamali
    Level 1 (10 points)
    Jun 8, 2014 2:53 PM in response to mirwaisjamali

    I have had this issue for months and it is finally resolved.

     

    I talked to an employee at Apple btw.

     

    First thing:

    shut down your computer and unplug everything except for your power adapter

    hold shift control option and the power button for 5 seconds

    ~ This will reset the system power management control

     

    Second thing:

    Go to the hourglass in the upper right corner

    Search disk

    Click on disk utility

    On the right select Mac HD

    Click verfiy disk permissions

    Click repair

     

    This repairs any problems on your hardrive

     

     

    These two steps did the trick for me! And I hope they do for you as well.