NaughtyDaaada
Level 1 (0 points)

Q: Another slow MacBook Pro. PLEASE HELP.

I have a Macbook pro 2010. It is slow.

 

 

I did an Etrecheck and pasted something that was in another forum into my Terminal.

 

 

This is my Etrecheck

 

 

Hardware Information:

          MacBook Pro (15-inch, Mid 2010)

          MacBook Pro - model: MacBookPro6,2

          1 2.66 GHz Intel Core i7 CPU: 2 cores

          4 GB RAM

 

Video Information:

          Intel HD Graphics - VRAM: 288 MB

          NVIDIA GeForce GT 330M - VRAM: 512 MB

 

System Software:

          OS X 10.9.3 (13D65) - Uptime: 2 days 22:34:8

 

Disk Information:

          ST9500325ASG disk0 : (500.11 GB)

                    EFI (disk0s1) <not mounted>: 209.7 MB

                    Untitled (disk0s2) / [Startup]: 499.25 GB (67.47 GB free)

                    Recovery HD (disk0s3) <not mounted>: 650 MB

 

          MATSHITADVD-R   UJ-898 

 

USB Information:

          Apple Inc. Apple Internal Keyboard / Trackpad

          Apple Inc. BRCM2070 Hub

                    Apple Inc. Bluetooth USB Host Controller

          Apple Internal Memory Card Reader

          Apple Inc. Built-in iSight

          Apple Computer, Inc. IR Receiver

 

Gatekeeper:

          Mac App Store and identified developers

 

Kernel Extensions:

          [kext loaded] com.sophos.kext.sav (9.0.11 - SDK 10.7) Support

          [kext loaded] com.sophos.nke.swi (9.0.3 - SDK 10.8) Support

 

Problem System Launch Daemons:

          [failed] com.apple.wdhelper.plist

 

Launch Daemons:

          [loaded] com.adobe.fpsaud.plist Support

          [running] com.sophos.autoupdate.plist Support

          [running] com.sophos.configuration.plist Support

          [running] com.sophos.intercheck.plist Support

          [running] com.sophos.notification.plist Support

          [running] com.sophos.scan.plist Support

          [running] com.sophos.sxld.plist Support

          [running] com.sophos.webd.plist Support

 

Launch Agents:

          [running] com.sophos.uiserver.plist Support

 

User Launch Agents:

          [loaded] com.google.keystone.agent.plist Support

          [loaded] com.valvesoftware.steamclean.plist Support

 

User Login Items:

          iTunesHelper

          Steam

          NIHardwareAgent

 

Internet Plug-ins:

          FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support

          Flash Player: Version: 13.0.0.214 - SDK 10.6 Support

          iPhotoPhotocast: Version: 7.0

          QuickTime Plugin: Version: 7.7.3

          Default Browser: Version: 537 - SDK 10.9

 

Safari Extensions:

          AdBlock: Version: 2.6.37

 

Audio Plug-ins:

          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

          AirPlay: Version: 2.0 - SDK 10.9

          AppleAVBAudio: Version: 203.2 - SDK 10.9

          iSightAudio: Version: 7.7.3 - SDK 10.9

 

iTunes Plug-ins:

          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

 

3rd Party Preference Panes:

          Flash Player  Support

 

Time Machine:

          Skip System Files: NO

          Auto backup: YES

          Volumes being backed up:

          Destinations:

                    Seagate Backup Plus Drive [Local] (Last used)

                    Total size: 931.19 GB

                    Total number of backups: 1

                    Oldest backup: 2014-05-18 03:30:29 +0000

                    Last backup: 2014-05-18 03:30:29 +0000

                    Size of backup disk: Excellent

                              Backup size 931.19 GB > (Disk size 0 B X 3)

          Time Machine details may not be accurate.

          All volumes being backed up may not be listed.

 

Top Processes by CPU:

              25%          InterCheck

               8%          Google Chrome

               8%          repair_packages

               4%          WindowServer

               3%          uTorrent

 

Top Processes by Memory:

          92 MB          repair_packages

          63 MB          InterCheck

          58 MB          Google Chrome

          41 MB          Google Chrome Helper

          30 MB          iPhoto

 

Virtual Memory Information:

          21 MB          Free RAM

          636 MB          Active RAM

          625 MB          Inactive RAM

          941 MB          Wired RAM

          17.68 GB          Page-ins

          2.06 GB          Page-outs

 

 

 

 

 

I typed this into the Terminal 

syslog -k Sender kernel -k Message CReq 'Channel t|GPU D|I/O|find tok|n Cause: -' | tail | open -ef

 

and this was the result.

 

Jun  5 20:57:37 Maxwells-MacBook-Pro kernel[0] <Debug>: Process Setup Assistant [195] disabling system-wide I/O Throttling

Jun  5 22:37:06 maxwells-mbp kernel[0] <Debug>: nspace-handler-unblock: did not find token 20698

Jun  8 18:44:56 maxwells-mbp kernel[0] <Debug>: nspace-handler-unblock: did not find token 193843

Jun  8 19:19:42 maxwells-mbp kernel[0] <Debug>: nspace-handler-unblock: did not find token 195383

 

 

 

Thank you to all the helpful and knowledgable people out there. We would all be lost and have broken computer screens without you.

MacBook Pro, OS X Mavericks (10.9.3)

Posted on Jun 8, 2014 1:09 AM

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NaughtyDaaada

Q: Another slow MacBook Pro. PLEASE HELP.

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  • Helpful answers

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  • by John Galt,

    John Galt John Galt Jun 9, 2014 1:50 PM in response to Lexiepex
    Level 9 (50,524 points)
    Mac OS X
    Jun 9, 2014 1:50 PM in response to Lexiepex

    Uninstall WesternDigital software (if still there).

     

    I can find no indication of any Western Digital software or hardware present on that Mac.

  • by MadMacs0,

    MadMacs0 MadMacs0 Jun 9, 2014 2:00 PM in response to John Galt
    Level 5 (4,801 points)
    Jun 9, 2014 2:00 PM in response to John Galt

    John Galt wrote:

     

    I can find no indication of any Western Digital software or hardware present on that Mac.

    I know. Lex thought the com.apple.wdhelper.plist should be removed (which the OP apparently did) but it's installed by Apple, not Western Digital.

  • by John Galt,

    John Galt John Galt Jun 9, 2014 2:05 PM in response to MadMacs0
    Level 9 (50,524 points)
    Mac OS X
    Jun 9, 2014 2:05 PM in response to MadMacs0

    If the OP removed it he will need to reinstall OS X due to having acted upon defective advice. The wdhelper process is a required component unrelated to Western Digital.

  • by MadMacs0,

    MadMacs0 MadMacs0 Jun 9, 2014 2:08 PM in response to John Galt
    Level 5 (4,801 points)
    Jun 9, 2014 2:08 PM in response to John Galt

    wdhelper XPC helper tool for performing privileged operations for WirelessDiagnosticsSupport.framework

  • by NaughtyDaaada,

    NaughtyDaaada NaughtyDaaada Jun 10, 2014 12:47 AM in response to MadMacs0
    Level 1 (0 points)
    Jun 10, 2014 12:47 AM in response to MadMacs0

    So i didn't remove the WD stuff because i have a WD external harddrive. Maybe i need it for that? Right?

     

    I've successfully removed sophos now too.

     

    At least i think i have.

     

    I did another Etrecheck since removing Sophos. I have an External HD connected btw... but not my WD one.

     

    But i have another query. This is a new laptop for me (second hand from ebay). When gettting the laptop I installed the OSX and chose the option to add all the information from my Time machine backup disk (from my previous laptop). This worked great. My current laptop now has all the information my old laptop did (about 435GB of data).
    Now i just tried to do a time machine backup onto the same disk, and it recognises that there is data on there, but it is trying to back up the whole 435GB. Is there any way around this? Is this proper protocol?

     

    EtreCheck version: 1.9.11 (43) - report generated 10 June 2014 7:38:25 pm NZST

     

    Hardware Information:

              MacBook Pro (15-inch, Mid 2010)

              MacBook Pro - model: MacBookPro6,2

              1 2.66 GHz Intel Core i7 CPU: 2 cores

              4 GB RAM

     

    Video Information:

              Intel HD Graphics - VRAM: 288 MB

              NVIDIA GeForce GT 330M - VRAM: 512 MB

     

    System Software:

              OS X 10.9.3 (13D65) - Uptime: 1 day 21:58:24

     

    Disk Information:

              ST9500325ASG disk0 : (500.11 GB)

                        EFI (disk0s1) <not mounted>: 209.7 MB

                        Untitled (disk0s2) / [Startup]: 499.25 GB (66.74 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

              MATSHITADVD-R   UJ-898 

     

    USB Information:

              Apple Inc. BRCM2070 Hub

                        Apple Inc. Bluetooth USB Host Controller

              Apple Inc. Apple Internal Keyboard / Trackpad

              Apple Internal Memory Card Reader

              Seagate  BUP Slim BK 1 TB

                        EFI (disk2s1) <not mounted>: 209.7 MB

                        Seagate Backup Plus Drive (disk2s2) /Volumes/Seagate Backup Plus Drive: 999.86 GB (590.31 GB free)

              Apple Inc. Built-in iSight

              Apple Computer, Inc. IR Receiver

     

    Gatekeeper:

              Mac App Store and identified developers

     

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist Support

     

    User Login Items:

              iTunesHelper

     

    Internet Plug-ins:

              FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support

              Flash Player: Version: 13.0.0.214 - SDK 10.6 Support

              iPhotoPhotocast: Version: 7.0

              QuickTime Plugin: Version: 7.7.3

              Default Browser: Version: 537 - SDK 10.9

     

    Safari Extensions:

              AdBlock: Version: 2.6.37

     

    Audio Plug-ins:

              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

              AirPlay: Version: 2.0 - SDK 10.9

              AppleAVBAudio: Version: 203.2 - SDK 10.9

              iSightAudio: Version: 7.7.3 - SDK 10.9

     

    iTunes Plug-ins:

              Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

     

    3rd Party Preference Panes:

              Flash Player  Support

     

    Time Machine:

              Skip System Files: NO

              Auto backup: YES

              Volumes being backed up:

                        Untitled: Disk size: 464.96 GB Disk used: 402.81 GB

              Destinations:

                        Seagate Backup Plus Drive [Local] (Last used)

                        Total size: 931.19 GB

                        Total number of backups: 2

                        Oldest backup: 2014-05-18 03:30:29 +0000

                        Last backup: 2014-05-18 03:51:53 +0000

                        Size of backup disk: Too small

                                  Backup size 931.19 GB < (Disk used 402.81 GB X 3)

              Time Machine details may not be accurate.

              All volumes being backed up may not be listed.

     

    Top Processes by CPU:

                   1%          WindowServer

                   1%          PluginProcess

                   0%          Safari

                   0%          SystemUIServer

                   0%          System Events

     

    Top Processes by Memory:

              229 MB          PluginProcess

              156 MB          Safari

              110 MB          com.apple.WebKit.WebContent

              82 MB          Mail

              57 MB          com.apple.WebKit.Networking

     

    Virtual Memory Information:

              72 MB          Free RAM

              1.19 GB          Active RAM

              1.05 GB          Inactive RAM

              902 MB          Wired RAM

              2.23 GB          Page-ins

              108 MB          Page-outs

  • by MadMacs0,

    MadMacs0 MadMacs0 Jun 10, 2014 1:29 AM in response to NaughtyDaaada
    Level 5 (4,801 points)
    Jun 10, 2014 1:29 AM in response to NaughtyDaaada

    NaughtyDaaada wrote:

     

    This is a new laptop for me (second hand from ebay). When gettting the laptop I installed the OSX and chose the option to add all the information from my Time machine backup disk (from my previous laptop). This worked great. My current laptop now has all the information my old laptop did (about 435GB of data).

    Now i just tried to do a time machine backup onto the same disk, and it recognises that there is data on there, but it is trying to back up the whole 435GB. Is there any way around this? Is this proper protocol?

    No, that would be normal with a new computer. TIme Machine has to start from scratch.

  • by Lexiepex,

    Lexiepex Lexiepex Jun 10, 2014 2:25 AM in response to NaughtyDaaada
    Level 6 (10,536 points)
    Mac OS X
    Jun 10, 2014 2:25 AM in response to NaughtyDaaada

    Now you seem to have Sophos uninstalled. Good job. System appears to be clean.

    The Page-outs after 1 day 21hrs is only 108 MB, thus no immediate need for extra Ram.

    The TM-disk (1TB) size calculated by Etrecheck app is calculated as 3 times the disk that has to be backed up (500GB), so it is in red, because the Seagate is "only" 2 times the size. This is a "new" machine thus you get the full backup the first time.

    @mad and John: wdhelper discussion: if it is there because WD disk softwares are or were installed, the WD software must be uninstalled.

    It may or may not be in some firmware system: in none of my freshly or via Recovery installed Mavericks systems there is such a file; maybe in the future we leave it alone when it is there. Indeed it IS in the installer package of Mavericks....

    Lex

  • by NaughtyDaaada,

    NaughtyDaaada NaughtyDaaada Jun 10, 2014 2:29 AM in response to Lexiepex
    Level 1 (0 points)
    Jun 10, 2014 2:29 AM in response to Lexiepex

    Fantastic. Thanks for all your help Lex and everyone else. You are all excellent.

  • by MadMacs0,

    MadMacs0 MadMacs0 Jun 10, 2014 2:30 AM in response to Lexiepex
    Level 5 (4,801 points)
    Jun 10, 2014 2:30 AM in response to Lexiepex

    LexSchellings wrote:

     

    @mad and John: wdhelper discussion: if it is there because WD disk softwares are or were installed, the WD software must be uninstalled.

    It may or may not be in some firmware system: in none of my freshly or via Recovery installed Mavericks systems there is such a file; maybe in the future we leave it alone when it is there. Indeed it IS in the installer package of Mavericks....

    As both of us have said, it has nothing to do with Western Digital. The WD in WDHelper stands for WirelessDiagnostics. It's what you get when you hold the <Option> key down and click on the WiFi icon in the menu bar at the very bottom of the menu and select "Open Wireless Diagnostics..."

  • by Lexiepex,

    Lexiepex Lexiepex Jun 10, 2014 3:52 AM in response to MadMacs0
    Level 6 (10,536 points)
    Mac OS X
    Jun 10, 2014 3:52 AM in response to MadMacs0

    While i have no wdhelper in my systems, the alt(option) on the WiFi icon still does "open the wireless diagnostics"....

  • by Lexiepex,

    Lexiepex Lexiepex Jun 10, 2014 5:11 AM in response to MadMacs0
    Level 6 (10,536 points)
    Mac OS X
    Jun 10, 2014 5:11 AM in response to MadMacs0

    Mad, you terrier, I don't know what is wrong here with me (besides that it is +30°C) but of course there is the wdhelper in my system since the last restore...

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