3 Replies Latest reply: Jun 8, 2014 10:43 AM by ChrisJ4203
tylr_jms Level 1 (0 points)

I have had the worst experience, and it's all because my first ever iPhone hit the tile hard...


The glass and physical outside of the phone is all intact, not shatters, no cracks, nothing. But the LCD screen itself is all pixelated and has vertical stripes. I have never backed up my phone because my MacBook OS X was never updated. So, after going through that entire process, and now finally having the right version of iTunes (fancy), I go to plug in the phone and it says "iTunes could not connect to the iPhone “iPhone” because it is locked with a passcode. You must enter your passcode on the iPhone before it can be used with iTunes."


The absolute worst.


I can't type in my password, well, because I can't see anything on the screen. I kept trying to type it in, but then it locked.


I absolutely need to figure out how to unlock it. I cannot do a forced restore... that would defeat the whole purpose of backing it up in the first place.


Please, please, please, for the sake of my stored memories of these past 6 months with my first iPhone, someone out there help me!

iPhone 5s