1 Reply Latest reply: Jun 10, 2014 7:43 AM by alex_h1
billyjoe1 Level 1 Level 1 (0 points)

While operating under battery power and in the middle of sending an E-mail my I-Pad Air screen went dark and the unit is now un-responsive.  When I try a hard reset by Holding down the home and power buttons I get the white apple symbol  for a few seconds, the screen then gives a quick flash of limited light, the symbol goes away and the unit goes back to the dead, black screen state.  Any suggestions?  The battery was at the 90% charge level when the problem started.


iPad
  • alex_h1 Community Specialists Community Specialists (2,505 points)

    Hello billyjoe1,

     

    Thanks for using Apple Support Communities.

     

    To troubleshoot this issue please follow the steps below from our hardware troubleshooting article.  Please note that even though the steps say for iPhone, the same apply to your iPad.

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen TS2802-ios7-charging-001-en.png. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/ts2802

     

    Take care,

    Alex H.