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User profile for user: ebagari35
ebagari35 Author
User level: Level 1
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I rented a movie it start playing, then lost sound

I rented a movie, it starts playing for the first minute, then the sounds goes for the rest of the show

Apple TV, iOS 6.1.1

Posted on Jun 8, 2014 10:14 AM

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User profile for user: norm123
norm123
User level: Community Specialist

Jun 10, 2014 10:36 AM in response to ebagari35

Hello ebagari35


Check out the first article below to troubleshoot issues with audio on your Apple TV. If you were unable to completely watch your rental, then report the issue to the iTunes Store.


Apple TV (2nd and 3rd generation): Troubleshooting audio issues

http://support.apple.com/kb/TS5150


How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

http://support.apple.com/kb/HT1933


Regards,

-Norm G.

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I rented a movie it start playing, then lost sound

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