Brian Redoutey

Q: Some apps crash out when I close their window and switch to the Finder

It has been doing this since day one.  I'm a college student and bought a laptop to replace another really old mac system, to use as my main system.  The issue I'm noting is that on some apps, if I close out their window and switch to the Finder, by either click on the desktop, or by command tabbing.  The application seems to crash.  I say 'seems' becuase I'm not certain it's crashing.  It does this in Text Edit along with pages.  I'm trying to find out if it's supposed to this or if it's supposed to be a new feature.  There is never a crash log made that I know of, nor a dialog box stating the app crashed.  However, it does this by itself, without my quiting out the app by command q nor file>quit.

 

This has been relatively minor and hasn't caused any large problems.  To me it's an annoyance and inconviencning.  Which is why I waited until summer break at school to investigate.  Other classmates with older mac book pros but the same OS version have not had this problem.  Wondering if I have a botched isntall of OS X from the factory.  I've already had it in for service for the motherboard.  The cooling system was not correctly attached to teh CPU at the factory and cooked itself.

 

I'm tempted to do a reload of the OS from the diagnostics partition the system came with.  I haven't transferred much of anything from the previous system that this one is replacing.  Now would be an ideal time to do anything of this nature rather than say in the middle of next semester.

 

The issue occurs in TextEdit, Pages, and that's it so far.  I really have almost nothing loaded on the system.  I dual boot into another OS for using Maya and other various software apps.  The issue does not occur with Safari nor FireFox nor Preview.  It seems confined to Pages and TextEdit.  It can be extremely annoying however when typing an essay in Pages.  Perhaps it's a feature that was introduced that I can turn off?  Going from a 5 year old Mac Mini to a MBP, LOTS has changed.

MacBook Pro (Retina, 15-inch, Late 2013), OS X Mavericks (10.9.3)

Posted on Jun 8, 2014 12:07 PM

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Q: Some apps crash out when I close their window and switch to the Finder

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  • by dianeoforegon,

    dianeoforegon dianeoforegon Jun 8, 2014 12:22 PM in response to Brian Redoutey
    Level 5 (5,758 points)
    Mac OS X
    Jun 8, 2014 12:22 PM in response to Brian Redoutey

    Just to be clear....

     

    • Clicking on the red button does not quit an app unless it's a one window app like System Preferences. It only closes the window.

     

    • To Quit an app you need to Command-Q or select Quit under app in the Menu bar.

     

    Normally, when an app crashes you get a notification to send a crash report. Since you are not seeing a crash report we need to examine what is actually happening and if it's a real issue.

     

    Are you saving the file before switching out of the app?

  • by Brian Redoutey,

    Brian Redoutey Brian Redoutey Jun 8, 2014 5:39 PM in response to dianeoforegon
    Level 1 (30 points)
    Jun 8, 2014 5:39 PM in response to dianeoforegon

    Yes on both points.  That is how it's supposed to work, Command Q or selecting Quit.  Or if in a one window app such as System Preferences etc...

     

    I belive you're onto something though.  I tried it in Text Edit again.  This time, I saved out a text file with random text.  Then I command tabbed to the Finder AFTER closing the document window, Text Edit didn't crash .  However, Pages is still crashing, even with saving out a file of random text and command tabbing ot the Finder.

     

    Did some more troubleshooting still.  I opened up Activity Monitor and repeated things.  Got Pages to crash out, BUT, it's still showing as a running app with 3 threads in Activity Monitor, not showing up in the dock, nor the command tab menu(when you switch apps and so forth).  And as I typed this paragraph Pages finally vanished from Activity Monitor.  Repeated and it went to 5 threads, now 4 threads, then 3 , then 4, now 3, it's at exactly 1.93 perecent of CPU time being used.  It's oddly staying open this time. 

     

    Could this be an issue with the dock not displaying things correctly?  Despite Activity monitor showing Pages running, it's not being displayed in the dock at all, much like when it would crash out but with no crash dialog box.  Text Edit has been running still throughout all this, it's showing up in the dock.

     

    Something I should clarify, the app's icon will also vanish from the dock when it crashes.  The most puzzling thing about this, there is no crash dialog box with the option to send a crash report.

  • by Brian Redoutey,

    Brian Redoutey Brian Redoutey Jun 8, 2014 5:50 PM in response to Brian Redoutey
    Level 1 (30 points)
    Jun 8, 2014 5:50 PM in response to Brian Redoutey

    Also, I should mention.  It's not showing up in the command tab menu either, when it's not showing up in the dock.

  • by dianeoforegon,

    dianeoforegon dianeoforegon Jun 8, 2014 6:01 PM in response to Brian Redoutey
    Level 5 (5,758 points)
    Mac OS X
    Jun 8, 2014 6:01 PM in response to Brian Redoutey

    Let's test in a new User. Testing in a new User will quickly tell you if the problem is system wide or if it’s your User’s folder that contains the problem. For help visit:

     

    CREATE A NEW USER

     

    Go to System Preferences --> Create a New User in Users & Groups (Accounts. in SL). Make this an admin account.  Switch to the New User by logging out under the Apple in the Menu Bar.

     

    Log in to the new User. You can skip the Apple ID setup. Select Continue and skip.

     

    Pages won't be in the Dock. Go to Applications to open.

    Do you still see the same behavior?

     

     

        If yes, then the problem is with your base files.

        If no, then the problem is in your User's folder.

     

     

    If the problem is in your User's folder you can select to move to the new User or try and clean up the issues in your current User. Let me know what happens in the new User.

     

    If the problem does exist in the new User, Hold down Command R when restarting. Select to Reinstall OS X. This should not damage your files but it's always advised that you backup first.

     

    _recovery.png

  • by Brian Redoutey,

    Brian Redoutey Brian Redoutey Jun 17, 2014 7:23 PM in response to dianeoforegon
    Level 1 (30 points)
    Jun 17, 2014 7:23 PM in response to dianeoforegon

    Yep it's doing it in the new user too.  Strangely, Pages is shown in the Dock.  TextEdit still has the same behavoir too.  Looks like I'm reinstalling.  Going to backup stuff and then reinstall.

  • by dianeoforegon,

    dianeoforegon dianeoforegon Jun 17, 2014 7:44 PM in response to Brian Redoutey
    Level 5 (5,758 points)
    Mac OS X
    Jun 17, 2014 7:44 PM in response to Brian Redoutey

    Let us know if you need any assistance.

     

    "OS X: How to erase and install" using Recovery Drive

     

    http://support.apple.com/kb/HT5943

     

    If you want, you can also install OS X on an external drive http://support.apple.com/kb/HT5911, or create an external recovery disk http://support.apple.com/kb/DL1433.

  • by Brian Redoutey,

    Brian Redoutey Brian Redoutey Jul 30, 2014 4:55 PM in response to dianeoforegon
    Level 1 (30 points)
    Jul 30, 2014 4:55 PM in response to dianeoforegon

    Sorry for taking so long to reply.  It's still doing it.  I'm kind of wondering if something like a preferences file is corrupted, however, I have to do a total system reload to begin with to eliminate any potential corrupt data on the windows 7 install.

     

    Back story.  When I first got this thing it was running super ridiculously hot.  It's the first laptop I've ever owned however so I had nothign to use for reference.  After about two months of it getting brutally hot, it did a BSOD in the windows 7 install I did via bootcamp.  It never turned back on.  Took it to the Apple store in Novi MI and they stated it somehow ran so brutally hot the CPU did a solder reflow and the whole motherboard shorted out.  Even worse though, I had gotten this hot before rendering stuff in Maya and Vue.  I had done burn in tests when I first received the system, it had passed, or so I thought.  They couldn't even get the system to turn on at the Apple Store.

     

    The tech at the apple store told me that one of the heat sink pins on the CPU just plan broke off and another wasn't attached correctly.  Essentially the system kept overheating as I was consisently completely maxxing out the system doing CGI test renders for my junior animated short film.  The cooling system was never fully connected at the factory according to the Apple Tech.  I don't know how literate everyone reading this is on computer engineering but, when you overheat an IC, whether it's an ASIC or CPU, they dont' immediately crash, they corrupt data.  To further complicate the mess and increase teh chances of data corruption, with the 4th gen Intel i series CPUs (which the MBP uses), they moved the northbridge directly into the CPU die.  So if teh CPU is overheating, the chances of data corruption inadvertantly go up even higher.  I'm suspecting that happened in the first few days of owning the system but that it was minor at that point.  It can take months for the effects of corrupted data to propagate out and be visible to the user.

     

    I would assume that they did a diagnostic test on the SSD when it was in for service, to ensure the SSD didn't overheat.  The tech did state that if the drive failed the diagnostics, they would have ot replace the drive and henceforth all my data would be gone.  Not really a way around it.

     

    Currently under the windows 7 install with Maya and Vue, later iterations of the scene file, from Maya, for my animated short film, have a reproduceable glitch involving a gamma shift and camera selection.  Part of the scene files seem to be corrupt and were saved that way.

     

    Reloading the OS from the recovery partition did not fix the original problem I've been having that I initially asked for help with.  I'm considering wiping out the recovery partition in addition to reinstalling windows 7 and OS X again, it would be the only way to completely eliminate the possibility of any corrupted data floating around on either partition.  I don't have a way of knowing if corrupted data was written to the SSD beyond the corrupted Maya scene files.  The only way I can be sure that it's 'contained' or eliminated, is if I completely wipe the drive and start from scratch.  Now would be a great time rather than in the middle of working on my senior thesis for my BFA degree.

     

    I'm wondering if you could point me to documentation showing how to wipe out all the partitions, including the recovery one.  My understanding is that there is a way to do a 'net boot' or 'net recovery' over a broadband connection using Apples servers.  The idea of doing a Live boot from a Ubuntu distro to run fsck is appealing but it would be pointless.  The file system shoul be fine, it's the data the file system points to that I suspect is corrupted at somepoint.  Unless you recommend otherwise and or formatting.

     

    The overheating also corrupted my journal but there is no way to recover it, I overwrote the earlier file(it looks like uncompiled C++ and jibberished text) when I saved it after completing an entry.  This was many months ago.  Though the idea of attempting a restore with Ubuntu Remix or other recovery Linux distros is appealing I'm doubtful I'd get far, though it's an SSD not a traditional harddrive and they don't work the same.

     

    Back to the main point though, I suspect the overheating corrupted a prefs file which is causing the glitch I'm seeing, and reloading the OS did not fix it.

  • by dianeoforegon,

    dianeoforegon dianeoforegon Jul 30, 2014 5:08 PM in response to Brian Redoutey
    Level 5 (5,758 points)
    Mac OS X
    Jul 30, 2014 5:08 PM in response to Brian Redoutey

    I suggest you clone your current drive to an external drive.

    Boot from the clone.

    Open Disk Utility and select to erase the internal drive. This removes everything.

    Install Mavericks on the internal drive.

     

    BTW, have you considered using either Parallels or VMware to run Windows?

     

    Both of these applications can be used to create a clone.

     

    SuperDuper! http://www.shirt-pocket.com/

    CCC http://www.bombich.com/download.html