I've got error message -42404 when trying to install itunes?

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Level 1

6 points

I've got error message -42404 when trying to install itunes?

Please help. I keep getting this message when trying to ire install itunes. Deinstalled and tried reinstalling. Keep getting this message. I am trying to restore a new iPhone and have lost everything on there. Thanks

iPhone 4S, Windows 7

Posted on Jun 8, 2014 12:12 PM

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Answer 1

matt00

Level 5

4,041 points

Jun 10, 2014 7:57 AM in response to Caspersky5

Hey Caspersky5,

Thanks for the question. The following resource outlines some information regarding error -42404:

iTunes: Advanced iTunes Store troubleshooting

http://support.apple.com/kb/TS3297

"Error 42023" through "Error 42408"

These alerts might occur when trying to authorize iTunes or during launch when iTunes checks for authorization information.

1. Install the latest iTunes from apple.com/itunes/download/

2. Remove the SC Info folder.

3. If that does not resolve the issue, see iTunes: "Error 42408" or "Error 42404" after upgrading to iTunes 9.0.3.

Additional Information:

Issues installing iTunes or QuickTime for Windows

http://support.apple.com/kb/ht1926

iTunes 11.1.4 for Windows: Unable to install or open

http://support.apple.com/kb/ts5376

Thanks,

Matt M.

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